Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, ServiceManagement, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of ServiceMore ❯
Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, ServiceManagement, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of ServiceMore ❯
lead our efforts in acquiring new business within the Healthcare sector. This senior leadership role is a blend of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals, Healthcare facilities, and related Healthcare institutions. The ideal candidate will have a deep understanding of the Healthcare industry, a … with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and More ❯
customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT ServiceManagement tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯
