DescriptionPurpose of the roleDelivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)Leadership of IAG Tech ServiceDelivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closureDraw … Engage, transform and motivate existing teams and partners across the Group to deliver on this strategyEscalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I ServiceManagement Leads to review Provider proposed initiativesWork across Group and with third-party supplier … partners to ensure delivery to defined O&I strategiesIdentify evolving business needs, developing the supporting O&I strategy to drive innovation, concept assessments, risk analysis and ultimately business case development. Leveraging of any relevant OpCo business intelligence and insightsProactively lead the identification and execution of continual improvement opportunities. Use more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDelivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … the role as we have head offices in Heathrow and Manchester. Who you’ll deal with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation … and providing essential support in IT-related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT servicedeliverymore »
are on a journey. A journey defined by a destination; to deliver on our purpose.Let us tell a bit about the opportunityAs an Automation ServiceDelivery Manager, you will play a key role in our transformation, supporting our automated processes and ensuring we continue to deliver value and … pace, and that the business areas utilising automated processes can continue to deliver successful outcomes. What will your day look like?Responsibility for Capacity Management, Scheduling and Performance of all Automation environments, including implementing necessary actions to rectify/overcome any issues Responsible for implementing and overseeing operational reporting … automated processes Overall responsibility for live automation SLAs, including mitigating unexpected volume spikes to ensure customer impacts are minimized The ownership and creation of service design for new automations , ensuring all business interactions and workflows are captured and working effectivelyResponsibility for Business Continuity, Disaster Recovery, Business Resilience and Risk more »
