Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, ServiceManagement, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of ServiceMore ❯
Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, ServiceManagement, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of ServiceMore ❯
ServiceDelivery Associate Location: Based onsite in London/Basingstoke We are looking for a ServiceDelivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting … a Process Owner team in setting up and establishing a new Operational ServiceManagement (OSM) team delivering across ServiceManagement disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each ServiceManagement function, the role holder will be … responsible for supporting the existing ServiceDelivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient More ❯
ServiceDelivery Associate Location: Based onsite in London/Basingstoke We are looking for a ServiceDelivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting … a Process Owner team in setting up and establishing a new Operational ServiceManagement (OSM) team delivering across ServiceManagement disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each ServiceManagement function, the role holder will be … responsible for supporting the existing ServiceDelivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient More ❯
Join us at cardfactory for the exciting role of IT ServiceDelivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and fostering a culture of continuous service enhancement. As the Service … Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful servicedelivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the ServiceManagement function … with the company's long-term strategic objectives. Ready to drive excellence in servicedelivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues are required to work in the office for a minimum of More ❯
temperature mapping services to NHS, healthcare, and life science organisations. For over 30 years we have continued to deliver outstanding system reliability and unrivalled service standards. Reporting to the Head of Operations, you'll have responsibility for overseeing the delivery of professional services to customers overseeing the field … service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality servicedelivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per week working from our office in Congleton. Job Responsibilities … Customer Relationship Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding customer needs and ensuring services are delivered to More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Investigo
a hybrid role with 2 days working from home weekly paying £39,812 per annum plus good benefits. Reporting to the Head of IT ServiceDelivery, the college is seeking an IT Asset Manager who will be responsible for the management, direction and delivery of IT … software, as well as the hardware and data asset management with managing responses to IT risk management, internal audit and improvement plans related to these areas. The IT Asset Manager will work closely with the DevOps and ServiceDelivery teams to drive the maturity of the … is in place to protect College data assets, to include storage, retention and deletion policy compliance. Key Duties and Responsibilities: Ensure the provision and delivery of high quality and cost-effective services aligned to teaching and learning objectives. Promote and support innovative ways of achieving the college's serviceMore ❯
you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic ServiceDelivery Managert o join our IS ServiceDelivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT ServiceDelivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT ServiceDelivery Manager More ❯
you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic ServiceDelivery Managert o join our IS ServiceDelivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT ServiceDelivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT ServiceDelivery Manager More ❯
the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … We look forward to having you join our journey and seeing how far we can go, together! This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that … our customers experience outstanding service and support levels. Service Desk Manager at Conferma is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on serviceMore ❯
lead our efforts in acquiring new business within the Healthcare sector. This senior leadership role is a blend of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals, Healthcare facilities, and related Healthcare institutions. The ideal candidate will have a deep understanding of the Healthcare industry, a … with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and More ❯
customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT ServiceManagement tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯
Kennedys is looking for an IT Asset Management Controller to join our IT team in the Manchester office. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational … processes and procedures in order to provide reliable and available IT systems to the firm. The IT Asset Management Team is comprised of a team providing IT procurement, distribution, servicedeliverymanagement and asset control and tracking. Key responsibilities Track and monitor license usage, ensuring maximum … reasonable asset utilisation Removal of unused licences by identifying and deactivating redundant software from users to optimise costs, ensure compliance and improving resource management Manage the central Asset Control mailbox/Fresh Desk support queue in line with processes Asset database audits involving systematically reviewing and verifying records assets More ❯
this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & ServiceDeliveryManagement: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯
this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & ServiceDeliveryManagement: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯
