4 of 4 Service Delivery Management Jobs in the North West

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards … and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and More ❯

including demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP … SAM Maturity Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed … documentation, knowledge base content, testing, R&D and process improvements. Excellent understanding of at least one Cloud infrastructure provider (e.g. AWS, Azure, GCP, OCI) and experience of cloud cost management (FinOps) would be ideal but not essential. Profile A successful Product Consultant should have: Strong knowledge of the technology industry. Proficiency in implementing and configuring technical solutions. Excellent analytical More ❯

Kennedys is looking for an IT Asset Controller to join our IT Asset Management team based in Manchester. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available … IT systems to the firm. The IT Asset Management Team is comprised of a team providing IT procurement, distribution, service delivery management and asset control and tracking. Key responsibilities Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's … and monitor license usage, ensuring maximum reasonable asset utilisation Removal of unused licences by identifying and deactivating redundant software from users to optimise costs, ensure compliance and improving resource management Manage the central Asset Control mailbox/Fresh Desk support queue in line with processes Asset database audits involving systematically reviewing and verifying records assets to ensure accuracy, compliance More ❯

Job Title: Help Desk Support 3 Duration: 4 months Job Description: Main Duties & Responsibilities: Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain. To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management. To develop and … maintain a good understanding of the core Maximo application, mobile andscheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. To take action to keep up to More ❯