2 of 2 Service Delivery Management Jobs in the West Midlands

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user … satisfaction. This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with … suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the More ❯

Office (CEO) team within our Cloud Transformation & Acceleration (CA&T) function. This role has a particular emphasis on Cloud Infrastructure Solution Architecture, Customer(internal) Delivery and Stakeholder Management. CA&T is a cross-functional team responsible for developing and managing the cloud strategy, governance, and best practices that the … The Advisory & Enablement product sits with other CA&T products such as, Azure & AWS Landing Zones, DevOps, Managed Services, FinOps, Data Integration, Risk & Compliance, Service Management and Education. The Cloud Advisory & Enablement product owner role would appeal to a person who enjoys variety, engaging stakeholders, developing opportunities within …/SKILLS o 5+ years' experience delivering AWS/Azure public cloud services in a large-scale enterprise environment o Experience in infrastructure architecture management practices and programs, with relevant associated certifications o Relevant degree or diploma programme of study o Project, program or service delivery management More ❯