15 of 15 Service Delivery Manager Jobs in Central London

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key … ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key … ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯

Responsibilities Key Responsibilities include: Coordinate with delivery organizations to maintain high performance levels for service-related processes, and recommend and implement improvement activities to support delivery excellence. Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders. Assume ownership of and resolve escalations, providing clear summaries and recommendations. Participate in regular service review meetings, representing Azure Customer Experience Teams at customer meetings, and providing accurate reports on service delivery performance. Define the operating model with OKRs, KPIs, and RACIs to ensure optimal customer experience across Microsoft teams. Build strong relationships with Microsoft teams and stakeholders to facilitate effective dialogue and maximize client satisfaction. Act as the customer champion: exceed … expectations through proactive service design and delivery. Promote a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in the spirit of One Microsoft. Gather feedback, identify improvement areas, especially in processes, and drive continuous improvement initiatives. Develop new processes, TSGs, and guidance to enhance service delivery. Understand architecture, contracts, operational requirements, and translate More ❯

projects across the UK. Join our dynamic team and be part of a greener future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued … across service operations. The Service Delivery Manager will report directly to the Head of IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services … ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify More ❯

projects across the UK. Join our dynamic team and be part of a greener future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued … across service operations. The Service Delivery Manager will report directly to the Head of IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services … ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Social network you want to login/join with: Senior Service Delivery Manager, london (city of london) col-narrow-left Client: Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create real business impact. As we continue to expand our service-led partnerships, we’re … looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day More ❯

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Service Delivery Manager – Accounting Software Location: Hybrid – 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a … high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success. Key Responsibilities: Act as the primary point of contact for onboarding and supporting sales partners. Manage the delivery of services to customers, ensuring high satisfaction and product adoption. Lead strategic onboarding processes and training … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. 📍 Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

travel to origin locations to understand operations and provide application training and support for end-users. Your Profile Applicants should have at least 4 years of experience in a Service Delivery Manager, Application Support, or Senior Support Analyst role within commodities, logistics, supply chain, or FMCG sectors. Experience in partnering with users across businesses and being comfortable More ❯