20 of 20 Service Delivery Manager Jobs in London

Service Delivery Manager/IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior … leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service ...

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across … EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning ...

Service Delivery Manager London (Hybrid) £60,000 - £75,000 We are looking for an organised, proactive and people focused Service Delivery Manager to join our clients growing team. You will be leading Level 1, Level 2 Support teams and Project Engineers, take ownership … delivery of managed services and client projects. As our client continues to grow and take on more clients and projects, they need an experienced Service Delivery Manager who can bring structure, accountability and consistency. You’ll ensure clients receive fast, reliable and friendly support, all SLAs ...

TitleIT Service Delivery ManagerJob DescriptionIT Service Delivery Manager Introduction As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport … advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction. What will you be doing? This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize ...

Service Delivery Operational Governance Manager Banking LondonThis is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management teamFocus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role detailsJob title- IT Service Delivery Operational Governance ManagerEmployer: Investment BankingLocation: London city and home working hybrid 50/50%Permanent role salary 80-120,000 plus pension and bonusRequirements : experience with IT Service Management, governance, operational resilience or technology control environments ...

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … experiences in a different department, we encourage all our employees to develop and grow with us. What you'll be doingAs a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with ...

Service Delivery Manager London (hybrid - 3 days office) Permanent £80,000 - £90,000 A leading law firm with UK offices is hiring an IT Service Manager following its move from a managed service to an in-house IT function. You will set the direction … team, embed consistent standards and drive service improvement. The role Lead service delivery, managing the IT Service Desk Manager and reporting to the Head of IT Service Delivery. Own ITIL processes across incident, problem, change, request and knowledge management. Own the ITSM platform, leading ...

Position Title: Senior Manager Regional Service Delivery GB & EMENA (GB) Position Type: Regular - Full-Time Requisition ID: 44898 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About … Role McCain has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose: Celebrating real connections through delicious, planet-friendly food. As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between ...

Office attendance: Mondays and Thursdays in London, plus one day per month in Chelmsford, Essex About the Role Eurobase is looking for an experienced Service Delivery Manager to take ownership of service delivery for a key client using our Synergy2 enterprise (re)insurance platform. This … highly client facing role where you’ll act as the primary service contact, building strong relationships, managing expectations and ensuring service commitments are met. You’ll work closely with internal technical teams and third party providers, coordinating resources, managing escalations and driving service improvements. This ...

Service Delivery Manager – Transaction ReportingQuant Capital is urgently looking for a Service Delivery Manager/Implementation Consultant to join our high profile client. Our client is a fintech50 business changing the world of MiFID regulation and transaction reporting. They are a truly disruptive financial … process of on-boarding new clientsExecuting business analysis and specification of non-standard customer requirements and managing expectations for deliveryOwning the analysis, specification and delivery of customer requested features which are not part of the standard product offeringClose liaison with the development team, operations team and clients, providing ...

Service Delivery Manager – Regulatory ReportingQuant Capital is urgently looking for a Service Delivery Manager/Implementation Consultant to join our high profile client. Our client is a fintech50 business changing the world of MiFID regulation and transaction reporting. They are a truly disruptive financial … process of on-boarding new clientsExecuting business analysis and specification of non-standard customer requirements and managing expectations for deliveryOwning the analysis, specification and delivery of customer requested features which are not part of the standard product offeringClose liaison with the development team, operations team and clients, providing ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Service Delivery Management team … Service Operations Division, you'll play a key role in ensuring the effective delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver ...

Service Desk Manager —Location: London/Birmingham | Department: IT | Reports to: CTO | Full-timeWe are hiring for a our clients who run a Commercial Telecoms offering, managing all of their clients business communication needs. They are one of the UK's largest independently owned communication solutions providers, delivering … their ethos. The clients are currently managing 4,000 customers, ensuring products and services are delivered seamessly and effortlessly. Our clients' customer care, empowerment, delivery, evolution and teamwork are paramount putting customers, employees and communities first while driving accountability, learning and high performanceOur client is seeking a Service ...

Contract: ContractLocation: London, WaterlooPay: CompetitiveConsultant: Alfie LawThis is an exciting opportunity for an IT Operational Delivery Project Manager/IT Service Manager to join this global Energy company looking after DEX Sustainability, including Delivery, Operational Readiness, Stabilisation & Risk Reduction. Description: DEX Sustainability ResponsibilitiesLead DEX Sustainability … from design into delivery, implementation and value realisationStrong project delivery and operational management experience covering service performance, stability, incidents, risk and OPEX.Good infrastructure knowledge including resilience, environments, release management and change controlDefine and manage Non-Functional Requirements and measurable operational outcomesDrive operational readiness, service transition, deployment ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...

What this Job Entails: The Service Delivery Senior Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range … also have company-wide effect. Your Roles and Responsibilities: Provide leadership to diverse operations teams Implement, monitor and timely report to customers on service delivery metrics Implement personnel onboarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

About the roleState Street Alpha Data Services (ADS) is the data-as-a-service provider underpinning the Alpha front-to-back strategy. ADS combines technology products and managed services to deliver scalable data-management capabilities and measurable value for clients. We are looking for a Product Delivery Manager to lead the end-to-end build, launch and ongoing evolution of ADS products, working across Product, Technology, Implementation and Service teams. This role requires hybrid work model - at least 4 days in the office per week. Key ResponsibilitiesOwn the end-to-end product delivery lifecycle ...