ServiceDeliveryManager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: ServiceDeliveryManager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced ServiceDeliveryManager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. ServiceDeliveryManager More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a ServiceDeliveryManager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of servicedelivery professionals, fostering More ❯
Camden, NW1, Camden Area, Greater London, United Kingdom
Integral Recruitment Ltd
ServiceDeliveryManager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: ServiceDeliveryManager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced ServiceDeliveryManager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. ServiceDeliveryManager – More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a ServiceDeliveryManager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of servicedelivery professionals, fostering More ❯
Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of More ❯
Service Operations Manager/Head of ServiceDelivery – Central London – ITIL, Service Management, People Management, SLAs - £100,000 - £110,000 A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager/Head of ServiceDelivery to join their established team in London. In this role the successful candidate will be responsible for ensuring that the servicedelivery team achieves and delivers all performance metrics and adheres to SLAs. Daily responsibilities of the Service Operations Manager/Head of ServiceDelivery will include: maintaining daily, weekly and monthly work plans and ensuring that goals are achieved and improvements made, people management and conducting appraisals and dealing with inbound client support calls and high profile clients. To be considered for the Service Operations Manager/Head of More ❯
Dartford, London, United Kingdom Hybrid / WFH Options
Bridge Recruitment UK Ltd
IT SERVICEDELIVERYMANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICEDELIVERYMANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICEDELIVERYMANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICEDELIVERYMANAGER you will be responsible for planning and directing daily operational activities within the servicedelivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake More ❯
Technical ServiceDeliveryManager – Central London – Project Delivery, End User Computing, Citrix, Cloud technology - £125,000 - £150,000 A leading financial trading firm based in Central London is looking to hire a talented and experienced Technical ServiceDeliveryManager to manage an existing … team of SMEs, recognising opportunities for improvements and driving innovation and keeping up to date on industry developments. To be considered for the Technical ServiceDeliveryManager role you will require the following skill-set: Strong understanding of infrastructure technologies Proven track record in project delivery … for a globally recognised firm who are at the forefront of technology. If you have a technical background and are currently working as a ServiceDeliveryManager then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington More ❯
Technical ServiceDeliveryManager – Central London – Project Delivery, End User Computing, Citrix, Cloud technology - £125,000 - £150,000 A leading financial trading firm based in Central London is looking to hire a talented and experienced Technical ServiceDeliveryManager to manage an existing … team of SMEs, recognising opportunities for improvements and driving innovation and keeping up to date on industry developments. To be considered for the Technical ServiceDeliveryManager role you will require the following skill-set: Strong understanding of infrastructure technologies Proven track record in project delivery … for a globally recognised firm who are at the forefront of technology. If you have a technical background and are currently working as a ServiceDeliveryManager then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington More ❯
IT ServiceDeliveryManager (hands-on technical) Are you an IT Service Desk Manager or Team Lead looking for an opportunity to progress your career moving into an IT ServiceDeliveryManager role? Or maybe you have experience leading an IT servicedelivery function but want to stay hands-on technical. This small but impressive Vauxhall-based company is looking for the right person who is equally comfortable with discussing cyber security with the CEO, working with the Head of IT to develop, maintain and deliver IT service strategy … offices in Vauxhall and 1 day/week at home. Current technical support skills and experience Substantial experience delivering services through Office 365 IT ServiceDelivery leadership Implementing IT service management processes and tools (ITIL) Managing IT suppliers, ideally across multiple countries or regions Working in fast More ❯
Salesforce ServiceDeliveryManager London Bridge Up to 88,000 Hyde is looking to recruit a Salesforce ServiceDelivery Manager. As a Salesforce ServiceDeliveryManager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce ServiceDeliveryManager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯
Salesforce ServiceDeliveryManager London Bridge Up to £88,000 Hyde is looking to recruit a Salesforce ServiceDelivery Manager. As a Salesforce ServiceDeliveryManager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce ServiceDeliveryManager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. More ❯
ServiceDeliveryManager, Data Centres ServiceDeliveryManager, Data Centres Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado hace 2 días job requisition id REQ419113 JLL empowers you to shape a brighter way . Our people at … re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: ServiceDeliveryManager, Data Centre Job Description: As a Data Centre ServiceDeliveryManager, your primary responsibility will be to … efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards. Responsibilities: Data Centre Operations: Manage and oversee the operation, maintenance, and repair of More ❯
ServiceDeliveryManager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The ServiceDeliveryManager role involves monitoring servicedelivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely … and the package includes a very generous bonus and the full range of banking benefits. Required Experience: Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high levels of customer satisfaction. Solid skills More ❯
Industry: Utilities and Green Energy, SMART Meter Role and Responsibilities: ServiceDeliveryManager - Smart Metering Overview: The role of the ServiceDeliveryManager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The … and excellence. Key Responsibilities: Operational Oversight: Recruit, onboard and induct resources to serve the needs of the business. Manage daily operations of smart metering servicedelivery, ensuring all work is completed on time and to specification. Develop and implement processes, managing procedures to improve efficiency and quality of … appropriate controls are in place. Monitor costs and resources, ensuring efficient use of company assets. Reporting and Analysis: Prepare and present regular reports on servicedelivery performance, customer satisfaction, and operational efficiency to senior management. Analyse data to identify trends and areas for improvement. Business Development: Collaborate with More ❯
Ready to take ownership of servicedelivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract ServiceDeliveryManager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily servicedelivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in servicedelivery (MSP or enterprise background) Great communicator and confident stakeholder managerMore ❯
Ready to take ownership of servicedelivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract ServiceDeliveryManager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily servicedelivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in servicedelivery (MSP or enterprise background) Great communicator and confident stakeholder managerMore ❯
IT ServiceDeliveryManager - London, city Hybrid - 65-70k + Bens International Law Firm require an IT ServiceDeliveryManager to manage a small IT team of first and second line support specialists and also 1 Senior service desk analyst The role … holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The ServiceDelivery Lead will take the lead in ensuring good working relationships within the broader Technology team (Applications, Infrastructure and Training). More ❯
working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a ServiceDeliveryManager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯
we want a life-long partnership, a company our clients and people can rely on. The role Natilik's Managed Services are delivered by ServiceDelivery Managers (SDM) who play a pivotal role in the management and services our clients receive. The SDM acts as a conduit within … Natilik ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews, and they're the primary escalation point for support and service-related issues. This person will need to be … highly motivated and client centric. On a day to day basis, the ServiceDeliveryManager will Act as a client's representative internally, as well as a single point of contact for the delivery of all contracted offerings. Ensure all contracted deliverables are scheduled within the More ❯
IT ServiceDeliveryManager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT ServiceManager at a leading energy company. As the IT ServiceManager, you’ll be responsible for managing end-to-end IT services, ensuring they … are integrated and operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication More ❯
london, south east england, united kingdom Hybrid / WFH Options
Vallum Associates
IT ServiceDeliveryManager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT ServiceManager at a leading energy company. As the IT ServiceManager, you’ll be responsible for managing end-to-end IT services, ensuring they … are integrated and operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication More ❯
ServiceDeliveryManager - Private Equity Our client, a boutique asset manager, is seeking a hands-on ServiceDelivery Manager. This is a brand-new role within the business as they look to build out the service operations team in-house. The successful candidate … will manage support processes, and work with third-party vendors and the business to improve service quality. They will also play a key role in shaping IT strategy and driving continuous improvement across the department. Key requirements: Previous experience establishing or maturing ITSM capabilities Experience with ServiceNow Solid skills … and collaboration technologies Private Markets experience is essential This is an exciting opportunity to join a growing business and help establish an in-house service operations team. More ❯
based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. ServiceDeliveryManager East London £45,719 - £48,125 per year 40 hours per week - Monday to Friday - 8:00am to 4:30pm … based team of 10 to 20 directly employed operatives (DLOs) as well as subcontractors. Key responsibilities include operational management of the end-to-end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On … required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary. The role of ServiceDeliveryManager will include: Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard Inspecting More ❯
Role: ServiceDeliveryManager Location: London, UK (Onsite) Type: Permanent Responsibilities: Experience in hardcore infrastructure management, not just process management. Handle service desk, end-user services, and datacenter teams. Collaborate with offshore teams. Domain knowledge in Azure and AWS cloud environments. Work on migration and transformation … working with customers on-site. Bachelor's degree or equivalent certifications. Minimum of 5 years hands-on experience in Infrastructure Operations, Network Operations, and Service Desk. Experience in project/program management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience in onshore/ More ❯
Are you an accountant or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Customer Success Manager/ServiceDeliveryManager to help sales partners and customers succeed through expert onboarding, training, and strategic support. What You'll More ❯
locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee servicedelivery, and act as a trusted advisor, meeting SLAs/KPIs and … resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors ServiceDeliveryMore ❯
