2 of 2 Service Delivery Manager Jobs in Lanarkshire

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for … the day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and … manage the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer … satisfaction to meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters More ❯