3 Service Delivery Manager Jobs in Wales

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. … This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and … customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT more »

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »

only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a Service Delivery Manager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the service delivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction Service Delivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »