1 to 25 of 95 Service Delivery Manager Jobs in the UK

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support … company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering More ❯

Service Delivery Manager We have a truly rare opportunity for an experienced and driven Service Delivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven … the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful Service Delivery Manager: As the Service Delivery Manager, you will be a key member of the senior leadership team, reporting …/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too. Hybrid working is in play for … the successful Service Delivery Manager. Two to three days a week, the SDM will travel to Reigate (Surrey), East Sussex, and Cambridgeshire. On average, the SDM will be able to work from home for two days a week. Extremely ambitious company, and they’re very interested in having … join their team, who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!) Service Delivery Manager - Job Purpose: The Service Delivery Manager is a significantly customer facing role that ensures customers have a More ❯

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they … team, who are keen to progress and succeed. On average, the successful candidate will be working from home 1-2 days a week. The Service Delivery Manager needs to own their own vehicle as there will be some travel – mainly around East London and occasional trips outside … of the M25. About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet customer More ❯

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they … team, who are keen to progress and succeed. On average, the successful candidate will be working from home 1-2 days a week. The Service Delivery Manager needs to own their own vehicle as there will be some travel – mainly around East London and occasional trips outside … of the M25. About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet customer More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. … You will oversee service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management … customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management … customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to More ❯

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for … the day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and … manage the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met More ❯

Position: Service Delivery Manager Duration: 6 Months Location: Warwick/Remote Are you an experienced Service Delivery Manager ready to take your career to the next level? Our client in the utilities sector is searching for a dynamic and strategic individual to lead and … enhance their service management offerings. If you have a passion for operational excellence and a knack for stakeholder engagement, we want to hear from you! Your Role: As the Service Delivery Manager, you will take full ownership of service management activities within the Strategic Infrastructure … SI) division. You'll be instrumental in managing a UK-based Managed Service Provider, ensuring exceptional support and maintenance for MS 365 and SI applications. Your mission? To deliver outstanding application service availability and continuous improvement across the SaaS-based SI product stack! Key Responsibilities: * Lead all SI More ❯

Service Delivery Manager Take Your Career to the Next Level! At Convergence Group, we ve spent 20 years building a business that puts customers first. Our mission? To provide Connectivity as a Service (CaaS) - and we need a Service Delivery Manager to ensure … our customers experience the very best service in the industry. As our Service Delivery Manager, you ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and … Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure … our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and … Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building More ❯

Service Delivery Manager We have a truly rare opportunity for an experienced and driven Service Delivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven … the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful Service Delivery Manager: As the Service Delivery Manager, you will be a key member of the senior leadership team, reporting More ❯

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a More ❯

for Next-Generation IT Services PEAK Matrix® 2023. We also won four 2023 ISG Star of Excellence™ Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would … recommend working at Persistent to a friend. About Position and details: Role : Service Delivery Manager Location: Should be in UK Remote Job Type: Permanent role Key skills: * IAM and *AD space JD: Service Delivery Manager - IAM & AD We are looking for 10+ year experience … can be based in UK Responsibilities: Service Ownership: Take end-to-end ownership of the delivery of IAM and AD services, ensuring adherence to SLAs, KPIs, and client expectations. Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and primary More ❯

Role - Service Delivery Manager Location - Fully Remote Salary - £50,000 About the Role My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with … a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable. The successful candidate will take ownership of ensuring services … high standard, while cultivating strong client relationships. You'll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement. Responsibilities: Manage service delivery & SLAs. Build strong client relationships. Monitor service performance. Lead incident resolution. Drive continuous improvement. Skills: E More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key … point of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong … positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews More ❯

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager . This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth … plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery. What you’ll be doing: Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service … readiness process Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable More ❯

Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and … technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing More ❯

Aylesbury, Cambridge, Edinburgh, or Home based Junior Services Delivery Manager Loading As our business continues to grow, we're looking for a Junior Service Delivery Manager to join our Operational Services team. In this role, you'll help ensure our customers get the most from … and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards … the delivery of planned activities and coordinate changes to services. You will be responsible for providing customers with ongoing performance reporting and trend analysis adding insight and recommendations to provide value to the customer. Knowledge of Esri products is an advantage but not essential for this role. Working across More ❯