7 of 7 Service Delivery Manager Jobs in the West Midlands

Service Delivery Manager – Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust … efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. Work closely with Product, Architecture … DevOps, and Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth More ❯

Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What to expect: Using your background … in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/… relevant support teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

Job Title: SOC Technical Security Service Delivery Manager Location: Hybrid (Birmingham-based) Employment Type: Full-time Clearance: Must hold or be eligible for UK SC Clearance Salary: £75,000 - £85,000+ Benefits About the Role Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical … Security Service Delivery Manager to support their growing Security Operations Centre (SOC) business. This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management. If you’ve got a deep background in cybersecurity operations … guide both clients and internal teams, this could be your next big step. What You’ll Be Doing Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates Leading major incident coordination , including investigation, containment, and remediation activities Managing client-facing service reviews (weekly/monthly), presenting clear reports and More ❯

Per Day - Inside IR35 via Umbrella (dependant on level or role/experience) Duration: Min 6 months Location: Remote working with travel to Warwickshire as required Accomplished IT Service Assurance Manager's and IT Service Delivery Lead's are required, with proven, recent experience of managing services within Azure Cloud. These positions will be working on … in Warwickshire. The lower level role will be working with the lead to roll out the service. Deliverables - Deliverable 1: Assessing impact of Datacentre exit driven changes on existing Service Assurance function to advise on and design future ways of working Deliverable 2: Establishing consistent governance across multiple vendors Deliverable 3: Establishing consistent measurement & reporting across multiple vendors Deliverable … Working with Service Owners & Practice owners to define demarcation between roles to ensure effective management of partners Essential Skills - Experience in working as part of a Service Integrator Management of services in Azure For the lead role you will have experience of setting up a new function and be used to working in the Service Integrator space. More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Customer Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯

expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯