7 of 7 Service Delivery Manager Jobs in the West Midlands

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. The successful Service Delivery Manager will support ongoing process alignment, manage an IT team … as well as 3rd party vendors, and be responsible for service performance. Key responsibilities: Lead and manage a small IT service team. Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs. Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests … are managed in line with SLAs. Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives. Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. More ❯

smarter, faster, and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our service delivery, implementation, and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock … supportive, agile, and customer-first team. We take pride in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role The Service Delivery and Implementation Manager/Consultant is a pivotal role in ensuring customers gain maximum value from the Tracker platform. You will lead the implementation of our … Tracker SaaS solution for new clients, while also managing ongoing service delivery and improvement for existing ones. To succeed, you must be comfortable travelling to customer sites across the Midlands. You will therefore need your own transport and a clean, full UK driving licence. This is both a hands-on delivery and consultancy role. You will: Oversee More ❯

smarter, faster, and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our service delivery, implementation, and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock … supportive, agile, and customer-first team. We take pride in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role The Service Delivery and Implementation Manager/Consultant is a pivotal role in ensuring customers gain maximum value from the Tracker platform. You will lead the implementation of our … Tracker SaaS solution for new clients, while also managing ongoing service delivery and improvement for existing ones. To succeed, you must be comfortable travelling to customer sites across the Midlands. You will therefore need your own transport and a clean, full UK driving licence. This is both a hands-on delivery and consultancy role. You will: Oversee More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation … manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an … escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to More ❯

Service DeliveryManager - Wolverhampton Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or … relocation services, this is your chance to make a lasting impact. What You'll Be Doing: Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction. Managing teams across multiple locations to deliver on service level agreements and performance targets. Building and nurturing relationships with both internal departments and external stakeholders. Implementing … and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols. Identifying and implementing process improvements to boost efficiency and revenue. Creating bespoke solutions tailored to customer requirements. Owning site-level P&L and contributing to strategic financial planning. Ensuring the safety, security, and ongoing maintenance of all facilities and equipment. Driving health & safety compliance, including audits, training More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and … suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support More ❯

on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects … time, within budget, and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll … strong communication with customers and internal teams. Support customers in preparing for testing and training. Drive continuous improvement and champion governance policies (PPM) within Civica. Experience as a Project Manager delivering software solutions. Local Government sector knowledge/experience is highly desirable. Strong communication skills, with the ability to present confidently and lead customer workshops. PRINCE2 Practitioner qualification. Strong More ❯