8 Service Delivery Manager Jobs in the North of England

Are you a seasoned Service Delivery Manager with a strong background in Security Operation Centres (SOCs)? Do you thrive in fast-paced environments and possess the skills to ensure the seamless delivery of security services? If so, we want to hear from you! We are currently … seeking an exceptional Service Delivery Manager to join our team in Leeds. This is an onsite position offering a competitive salary of up to £81,000 per annum, plus an attractive package. Key Responsibilities: Lead and manage the service delivery function within our Security Operation … Centre, ensuring the effective delivery of security services to our clients. Collaborate closely with internal teams and external stakeholders to understand client requirements and translate them into actionable service delivery plans. Oversee the day-to-day operations of the SOC, including incident response, threat detection, and vulnerability more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction?Do you enjoy managing client expectations and catering procedures to deliver at the highest level?Are you ready to manage service delivery to multiple clients and … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will:• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time … client renewals• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures• Ensure client’s contracted deliverables from service offering are provided within specific service level agreements• Act as an escalation point to ensure that the more »

Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your … role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management … and technology adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with … the authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that … detection content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with more »

Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective procedures, policy processes, and the right tools in place to manage and track service management. Your role as IT Service Desk Manager will be a dual role of leading the team to make sure the service desk continues to perform well, while also standardising and defining the team’s approach to service desk. This is, therefore, an excellent opportunity more »

Would you like to work for a leading MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding … their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP more »