A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/ServiceDeliveryManager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. … Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager/ServiceDeliveryManager will oversee the day-to-day running of the Service Desk and ServiceDelivery function, ensuring excellent service and resolution of complex issues. … You will manage a team of engineers working in a NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs More ❯
ServiceDeliveryManager Location: Wakefield, WF3 About us A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware ServiceDeliveryManager to lead our team and drive performance. The Role This is a key leadership position within our ServiceDelivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and … ensure that all aspects of servicedelivery meet high standards. Key Responsibilities Engineer Management: Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations. Communicate clearly and consistently to manage workloads, priorities, and client expectations. ServiceDelivery Oversight: Oversee all aspects of reactive and planned maintenance, ensuring timely and More ❯
exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role We are looking for a ServiceDeliveryManager to join our ServiceDelivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial … positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The ServiceDeliveryManager will take ownership for the overall service experienced by the customer, providing a personalised interface that focuses on ensuring the highest levels of customer … satisfaction are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered. Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue More ❯
exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role We are looking for a ServiceDeliveryManager to join our ServiceDelivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial … positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The ServiceDeliveryManager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer … satisfaction are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered. Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue More ❯
ServiceDeliveryManager Location: Broughton Inside IR35 Contract: 6 Months Rate: £41.00/hour Umbrella | £30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a ServiceDeliveryManager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and … will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The ServiceDeliveryManager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as … a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face More ❯
ServiceDeliveryManager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the ServiceDeliveryManager, you will be responsible for maintaining SLAs … from a service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on … and analyse areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training More ❯
Salford, Greater Manchester, North West, United Kingdom
START in Salford
Creative Health ServiceDeliveryManager Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am4.30pm, with some evening and weekend working required with time off in lieu). Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate Salary: £40,000 per annum FTE (£24,000 per annum actual for … innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives. About the Role We are seeking an experienced and motivated Creative Health ServiceDeliveryManager to lead the operational delivery of our flagship creative health services. You will take full responsibility for meeting NHS contractual requirements and Key Performance … Indicators (KPIs), ensuring services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway. In this role, you will: Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards Drive quality assurance, ensuring learning is shared and More ❯
Wigan, Greater Manchester, North West, United Kingdom
Arrow XL Ltd
Partner ServiceDeliveryManager Wigan or Worcester £50,000 - £65,000, £6,600 car allowance + other excellent benefits ?Do you have at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party … networks? ?Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is looking for a Partner ServiceDeliveryManager , based inWigan or Worcester. Youll be empowered to make a meaningful impact within a supportive and collaborative environment. Youll lead the operational and financial delivery of … our Delivery Partners, ensuring services are consistently delivered to the highest standards and aligned with contractual and performance expectations. Youll support and develop partners to be flexible and high performing, using regular reviews and innovative approaches to overcome challenges and drive improvement. Youll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior More ❯
ServiceDeliveryManager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus … to deliver digital transformation across the business. As a ServiceDeliveryManager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and … secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans More ❯
We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior ServiceDeliveryManager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior ServiceDelivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯
ServiceDeliveryManager Hours: Monday to Friday, 08:00 – 17:00 Location: Wakefield, West Yorkshire, WF2 £30,000 - £35,000 & bonus This is not just a job — it's a mission-critical role in a 24/7 service-based business where failure is not an option . Clients are demanding, and we share their pain … from the front. There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations. Job Responsibilities: Manage a team of 3 in service delivery. Coordinate and manage 5 mobile engineers across the North Central region Schedule urgent and planned works, ensuring no delays, no excuses Be the first point of contact for … and installations are completed on time Handle credit checks , supplier coordination , and subcontractor management Constantly reschedule resources to meet shifting priorities Deliver smooth project execution from start to finish Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking Client Communication : Clear, confident, and always positive Commercial Awareness : Protecting and More ❯
Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote More ❯
on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects … time, within budget, and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll … strong communication with customers and internal teams. Support customers in preparing for testing and training. Drive continuous improvement and champion governance policies (PPM) within Civica. Experience as a Project Manager delivering software solutions. Local Government sector knowledge/experience is highly desirable. Strong communication skills, with the ability to present confidently and lead customer workshops. PRINCE2 Practitioner qualification. Strong More ❯
