4 of 4 Service Delivery Jobs in Avon

hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery. What … escalations through to resolution Supporting Microsoft 365, Azure and Intune environments Building strong relationships with customers and key stakeholders Supporting customer onboarding and service adoption Identifying recurring issues and service improvement opportunities Working closely with service desk, project and technical teams What We're Looking For Previous ...

Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction … operational performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service ...

identify gaps, inefficiencies, and opportunities Partner with Centres of Excellence to design and implement improved frameworks Simplify workflows, reduce delays, and enhance overall service delivery Leverage technology, automation, and AI tools to improve efficiency and decision-making Turning data into insight Collaborate with the HR Reporting team ...

clients and improvement programs for existing clients. Adhere rigorously to team standards, applying project assurance criteria, and audit requirements to ensure outstanding service delivery. Act as the lead Transition Consultant on all new implementations, driving projects to successful completion. Collaborate closely with project managers to ensure seamless project progression ...