10 of 10 Service Delivery Jobs in Avon

Head of Customer Success/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for a … Head of Customer Success to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions. The Role Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment. … customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation Work with internal teams More ❯

with colleagues in the wider Digital Services team, to support, maintain, configure and upgrade all elements of the infrastructure estate. The role holder will primarily be involved in project delivery with additional complex technical issues to address. About You: We are keen to hear from candidates who can evidence deliver of exceptional customer service and work efficiently and … Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to balance quality of output with pace by managing time effectively. A thirst for learning and a passion for technology, with an More ❯

to join our team in Bristol on a full-time, permanent basis. The Fleet Control Platform Specialist is responsible for managing, configuring, and supporting the partner platform used for service, maintenance, and repair (SMR) activities, including downtime management. This role ensures that platform rules, workflows, and user access are maintained to support accurate, compliant, and cost-effective decision-making. … as the key point of contact for all platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform … Identify opportunities for system enhancements and support continuous improvement initiatives Qualifications You're a detail-oriented and technically confident professional with experience supporting and managing operational platforms - ideally within service, maintenance, or fleet environments. You understand how to configure systems, maintain data accuracy, and manage user access to enable smooth, compliant, and cost-effective operations. With a focus on More ❯

before scheduled install dates Perform underground works such as slot trenching or managing Openreach ducting Execute overhead fibre feeds from Truespeed/Openreach poles and ensure safe, coiled fibre delivery Identify and escalate blockages, civils requirements, or tree obstructions Assist install teams when needed to ensure successful service delivery Maintain tooling, vehicles, and equipment in safe working … rope, or cable pulling and subducting activities Ensure correct equipment is used on every job Complete all required company forms and reports accurately and on time Deliver excellent customer service and manage expectations effectively What You’ll Need Hands-on fibre installation experience (essential) Familiarity with Openreach UG/OH specs, including S,L&G Comfortable working at height More ❯

and building long-term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuous improvement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer … innovation and best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business objectives. Drive customer satisfaction, retention, and loyalty through proactive engagement and service improvement initiatives. Lead, inspire, and develop a high-performing customer experience team. Analyse customer feedback and data to identify trends, issues, and opportunities for improvement. Collaborate with sales, operations … and product teams to optimise processes and deliver seamless customer journeys. Establish and track key performance metrics to measure customer satisfaction and service efficiency. Act as the voice of the customer within the business, influencing decision-making at all levels. YOUR KEY SKILLS: Required Skills & Qualifications: Proven experience in senior customer experience, client services, or customer success leadership . More ❯

Your new organisation are a global manufacturing business based in Bath whom are looking to grow their IT Operations function by adding an IT Service Management Analyst to the existing team. The business believe in delivering the best service management, and are looking for a candidate that embodies these traits. In this role, you will be responsible for … focusing primarily on the Supplier Management, Software Asset Management & licensing side of Service Delivery. Working with third parties, cross business functions & key stakeholders you will seek to improve the user experience, implement automation where possible, whilst also being hands on with platforms like ServiceNow. In order to succeed in this position, you will have strong experience in IT Service More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integrations to connect systems and improve service delivery. Apply modern software engineering practices … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol! This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings. What youll do: Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service. Manage the process of … handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements. Oversee project pack reviews and ensure accurate CAD production to support customer specifications. Utilise CRM systems effectively, track team performance, and implement process improvements. Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions. Measure and report on team … activity, manage risks, and ensure continuous improvement in technical service delivery. What youll bring: A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same. Experience in managing remote customer service or technical support across multiple channels. Working knowledge of CAD and the ability to interpret 2D construction drawings. Awareness More ❯