6 of 6 Service Delivery Jobs in Bracknell

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

Service Desk Manager £60,000 - 70,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Service Desk Manager Salary: £40,000 - £48,000 Additional Package: 5% SiS Bonus, Extensive Benefits Package Location: Bracknell Are you a Service Desk Manager ready to lead from the front? This is your chance to step into … a dynamic leadership role where you'll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. … be joining an established, collaborative environment where leadership, clear communication, and continuous improvement are central to the culture. Whether you're mentoring junior techs or streamlining IT processes, this Service Desk Manager role offers the scope to grow your influence and your capabilities. Role Requirements of a Service Desk Manager: Lead the day-to-day operations of the More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

and grow a portfolio of strategic enterprise and channel accounts Lead consultative client meetings to uncover business needs and propose tailored solution Collaborate with internal teams to ensure seamless service delivery Maintain up-to-date pipeline data and provide accurate sales forecasts Build long-term, trusted relationships with clients Who/what we are looking for? Proven B2B More ❯

infrastructure and networking technologies is essential to effectively guide and support your team. You will also contribute to performance reporting, workflow management, and collaborate closely with software support and delivery teams. Key Responsibilities Manage a team of support and infrastructure engineers, ensuring high performance and service delivery. Oversee workflow assignment, absence management, and team development. Produce and present … performance reports to senior leadership. Collaborate with software delivery teams on deployment-related activities. Support recruitment and onboarding of new team members. Maintain documentation and tracking systems for team performance and operations. Communicate effectively with customers, leadership, and technical staff. Required Experience Proven experience managing technical teams (5+ members), including performance and workflow oversight. Strong understanding of IT infrastructure … Windows Server, Active Directory, Exchange, VMware). Familiarity with networking concepts and devices (Cisco, Juniper). Experience generating and presenting performance reports. Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience More ❯

Software Developer to join their dynamic development team. This role plays a vital part in designing, building, testing, deploying, and maintaining high-performance applications that are critical to their service delivery. Key Responsibilities Software Development: Write high-quality, clean, maintainable code (primarily in C#). Design application components and gain internal approval on specifications. Collaborate within an Agile team … to meet delivery objectives. Conduct rigorous testing to ensure functionality and performance. Work alongside QA teams to prepare builds for release. Maintenance & Improvement: Investigate and resolve bugs and incidents. Participate in peer code reviews. Drive continuous improvement through innovation and technical upgrades. Develop prototypes and stay current with software trends and technologies. Requirements Degree in Computer Science or related More ❯