24 Service Delivery Jobs in Berkshire

who want to progress and develop their career in a fast-paced tech company. Role DescriptionWe are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients.It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically looking … to the relevant teams internally. Career ProgressionThis role offers a clear career path for growth within the organisation. The progression is as follows:1) Service Delivery Analyst (Current Role):Focus on mastering onboarding clients and client supportDevelop expertise in the onboarding process and day-to-day use and more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a week … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »

mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP … Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products. If you possess a Cisco CCNA/CCNP/CCIP/CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I … Rate: £20 - inside IR35 # Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential Environment: Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment more »

positions in the company that are reporting into this position or that this position reports into. This position reports to:Director, Workplace Experience and Delivery Main Responsibilities and Accountabilities: Technology Development & Strategy • Provide consultancy for business initiatives that seek to utilize Digital Workplace solutions • Establish & maintain best practices and … frameworks by providing a community and support to share best practises • Ensure knowledge is well documented and maintained • Ensure communicating changes effectively and managing delivery in partnership with stakeholders across the business and I&T • Leverage network to ensure alignment by partnering with appropriate teams across I&T e.g. … appropriate support for all solutions in active pilot/early-life prior to formal handover into operations • Manage escalations and facilitate resolution via managed service providers • Manage change according to established change control procedures and work closely with the Service Management team on scheduling their release into productive more »

time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. … and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated more »

to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in Wokingham! Responsibilities: Develop and implement customer service policies and procedures Define and communicate customer service standard Build and develop our customer relations with networking and visits Direct the daily operations … of the customer service team Plan, prioritise and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for customer service delivery Review customer complaints Track customer complaint resolution Handle complex and escalated customer service issues Identify and … implement strategies to improve quality of service Co-ordinate and manage customer service projects and initiatives Evaluate and performance manage staff Identify and address staff training and coaching needs Support finance team with credit control activities and info for customers Point of communication between customer services and finance more »

Field Service Engineer £35,000 - £39,000 Reading/M4 Corridor Benefits: Car allowance or company car, Laptop, Phone, Pension We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service … Reading focussing along the M4 Corridor area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the … Global Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions … and business capabilities strategies. Maintain awareness of industry directions for products and services, to define new, cost-effective solutions or evolve existing solutions optimally. Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Work Scheme Access to a virtual GP and Health & Wellbeing App Savings, Loans and Salary Advances Training & Development Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a Project Management role with … our team. As a Senior Project Manager within Apleona Projects and Design, you will work collaboratively within our team to support the planning and delivery of varied range of projects for office fit outs and refurbishments. As the Senior Project Manager , you will lead and manage all activities in … new business opportunities. The role requires excellent communication skills and clear decision making with a good comprehensive knowledge of Apleona Workspace business activities and service offering. This critical, client-facing role encompasses the delivery of key business objectives, financial management and control, and the hands-on daily operational more »

business needs. Support company IT systems including inventory, procurement, consumption, quotations & contracts or other general business data as required Your work can support: new service site implementations, contract renewals, support service delivery and business as usual Gather, collate and analyse internal and external data producing reports and more »

going through an exciting phase in our growth with a fast-paced trajectory across UK & Ireland. Our business strategy focuses on continually developing our service offering and providing the commercial support needed for this growth. This is a unique Commercial Finance opportunity with a focus on partnering with our … lifecycle · Lead Client discussions in services contract review and negotiations in partnership within house Contracts Managers · Assessment of complex risks throughout the contract and service delivery process · Establishment of internal risk mitigation and controls for sales account governance · Pricing reviews and assessment of business profitability driven by clients … and understanding of financial modelling, contract pricing and differing pricing models. Experience of Financial planning, analysis, budgeting, forecasting etc. Experience providing high standards of service to customers · Impeccable written and oral communication · Advanced MS Office skills (in particular Excel and PowerPoint) Knowledge of the legal environment relating to recruitment more »

FSP) is a leading digital transformation and cyber security specialist, delivering consultancy services across strategy, change and solution delivery. Their portfolio of expertise includes delivery of modern workplace, cloud, data and Ai, and cyber security offerings, alongside trusted managed services delivery. Their work drives change for high-profile clients more »

video evidence infrastructure in UK courts. Do this by gaining SC clearance and act as a pivotal member of the team responsible for ensuring service delivery meets stringent requirements. Responsibilities: Collaborate with engineers to design and maintain video solutions for clients like UK courts. Lead expansion and maintenance … of video evidence infrastructure in UK courts. Utilize Pexip technology for service delivery. Implement cutting-edge networking technologies for optimal video performance. more »

network and telemetry operations. Operating within an Infrastructure/Application ITIL-based support environment, you'll play a critical role in maintaining top-tier service delivery. Key Responsibilities: Ensure testing follows a standardized approach according to the defined Test Strategy and Approach. Collaborate with SCRUM Teams to represent test more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all mechanical … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but more »

the development, direction, and management of Rocs Cyber Security capability and customer offering. This includes developing and driving the go to market strategy and delivery of Security Services to Rocs existing and growing customer base. The Head of Security Services will be the primary escalation point and lead on …/or on behalf of highly secure and governed UK based public sector organisations. They will develop a full understanding of Rocs services and delivery capabilities; leveraging this knowledge to propose and execute growth which will impact the Cyber Security Services practice revenue and GM position. This role requires … an individual who is comfortable with leading a developing area of Rocs customer facing portfolio. Supporting Rocs sales, pre-sales, and service delivery teams to identify opportunities and create bespoke customer propositions, with the aim of building a fully operational SOC alongside a Cyber Security Consultancy practice. Due more »

. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional Service Delivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »

frequent travel within the UK, conducting customer visits and demonstrations You'll be the face of the company, upholding the commitment to excellence in service delivery. This role would suit a Sales Engineer with a background in medical equipment or instrumentation looking for responsibility, autonomy and recognition for helping more »

frequent travel within the UK, conducting customer visits and demonstrations You'll be the face of the company, upholding the commitment to excellence in service delivery. This role would suit a Sales Engineer with a background in Radiology to not only advance their career but also explore the breadth more »

FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. Support and manage incidents and service requests. Produce technical, and ‘end-user friendly’ knowledge guidance & documentation. Stay up to date with the latest technology developments and promote these within your … FSP) is a leading digital transformation and cyber security specialist, delivering consultancy services across strategy, change and solution delivery. Their portfolio of expertise includes delivery of modern workplace, cloud, data and Ai, and cyber security offerings, alongside trusted managed services delivery. Their work drives change for high-profile clients more »

Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure ****Would Consider a Trainee with some Network Fundamentals Skills *** The successful candidate will have an advanced level of knowledge and experience in … customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require overtime when … required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective more »

emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We … us on LinkedIn: John Crane: LinkedIn Job Description Manages and leverages global spend and global suppliers for assigned category. Responsible for products and services delivery according to the requirements set by the global operations. Assist in conceptualizing and implementing a global strategic procurement vision, strategy, and methodology in support … business objectives Manages the entire supplier lifecycle, from approval to disqualification Defines the strategy for supplier consolidation and reduce costs whilst maintaining or improving service level and quality Leverages spend and optimizes quality, delivery, and cost by continuously identifying opportunities to reduce waste Negotiates proper global contracts and more »