21 of 21 Service Delivery Jobs in Berkshire

Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details … Customer Service & Operations Executive - Chinese Speaking, Reading: The employer is a well-established multinational specialising in networking and smart technology solutions. Known for innovation, reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative ...

Manager to take ownership of a portfolio of clients. You'll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you'll do Manage day-to-day service delivery and client relationships Drive revenue … growth and profitability across your portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we're looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years experience in client-facing software delivery or IT roles. Experience of Contact Centre technologies and associated applications. ...

custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). We are recruiting for a It Service Management Coordinator to support the wider IT team. This role is a newly created role to support the needs of the business. The ITSM … Coordinator leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management , and Project Management while ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role will drive stability, governance, and continuous improvement enabling reliable delivery aligned to business ...

deliver operational excellence and drive innovation across enterprise systems. You'll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support. Role & Responsibilities: Entrata Application Service Management Build and lead a dedicated team to support the Entrata … teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don't miss this opportunity ...

Lead to oversee the day-to-day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with … manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution and sustainable ...

fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote … Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage ...

customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams. 3rd Line Business Central Support Consultant Key Responsibilities: Act as the highest escalation point for complex and critical Business Central incidents Lead advanced … technical solutions aligned with best practice, internal standards, and security policies Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery Engage with third-party vendors during complex escalations and manage technical communication through to resolution Drive continuous improvement initiatives across systems, processes, and service ...

achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively. Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary. Drive revenue growth … ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance. Contribute to ongoing process improvements. Adhere to internal SLAs, ensuring timely delivery of services. Maintain a high level of product proficiency, understanding the features and limitations of Papaya's suite of products. Utilize Salesforce and Case Management ...

been an early adopter of multiple legal tech solutions in recent years and it consistently punches above its weight when it comes to service delivery. However, change in the legal industry is happening at pace and Briffa is keen to add a team member with real insight and expertise … distil complex ideas into simple and impactful solutions. Essential skills Strong ability to grasp new and developing tech solutions. Natural interest in business tools, service delivery and tech enablement. Supportive and reliable team member. Excellent interpersonal skills. Genuine strategic thinking. Excellent written and verbal communication and analytical skills. ...

trends, and competitive movements. Collaborate with senior leadership to integrate the crypto practice into the firm's wider FinTech strategy, ensuring consistent brand and service delivery. Required Experience Minimum of seven years' experience within FinTech, executive search, or technology recruitment, including at least three in a leadership or practice ...

like you to have experience in some of the following: Hands-on expertise in calibrating and setting up machine tools, machine tool maintenance and service delivery with a knack for disassembling and reassembling complex precision mechanical systems Confident building and refining PLC ladder logic programs, always with safety … annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits ...

Alongside a competitive daily rate, you'll gain hands-on experience within a collaborative, purpose-driven organisation where data plays a critical role in service delivery. You'll be part of a supportive team committed to learning, improvement and excellence, and your work will directly contribute to better outcomes ...

upselling, cross-selling, and new business development. Lead strategic pitches and negotiations for complex deals and partnerships. Maintain high standards of client satisfaction and service delivery. Reporting & Forecasting Monitor team pipeline and sales activity using CRM tools (e.g., Salesforce). Provide regular updates to senior leadership on team performance ...

that support both our TypeScript user interface and Python-based SDKs. Develop and maintain Infrastructure as Code (IaC) and DevOps pipelines to ensure reliable service delivery and updates. Requirements: The technical requirements for the role are: Must have: Ability and experience in system programming using Golang. This includes ...

agents across 15,000+ branches in Europe, Middle East, Australia, New Zealand, and beyond — managing properties, client engagement, rent collection, and outstanding service delivery. They are looking for an experienced Senior Perl Engineer specifically with deep payments expertise to join the team driving the continued development and rapid growth ...

Thames Valley Fire Control Service - Project Manager Benefits: Salary: £46,142 - £51,356 per annum, Grade 6 Hours: Full Time - 37 hours per week Contract: 24-month fixed term contract Locatio n – Onsite at Service Headquarters, Calcot, Reading, with travel to other Thames Valley sites and other Services … Scheme. An exciting opportunity has arisen for a Project Manager to join the Business Information and Systems team within Royal Berkshire Fire and Rescue Service (RBFRS). As a blue light service dedicated to ensuring the safety and well-being of our community, we are currently seeking ...

partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services. Role Overview This position … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

leading property company in Reading. The role requires a detail-oriented individual with a focus on supporting procurement operations and ensuring efficient customer service delivery. Client Details Procurement Coordinator, Reading: This medium -sized property organisation operates within the customer service department, focusing on delivering high-quality solutions. Their … Assist in managing procurement activities to support organisational goals. Maintain accurate records of orders, invoices, and supplier contracts. Coordinate with suppliers to ensure timely delivery of goods and services. Support the procurement team in identifying cost-effective solutions. Ensure compliance with company policies and industry regulations. Handle queries ...

data and analytics industry. Stay up to date with industry trends, emerging technologies, and market dynamics to adapt and evolve the commercial approach and service offerings. Provide insights and feedback from the market to influence the development of new services, solutions, and offerings, ensuring that Intuita remains competitive … responsive to client needs. Work closely with internal teams (Delivery, Operations, Marketing, etc) to ensure seamless alignment between client expectations and service delivery. Coordinate with the practice leaders across Data Excellence, Data Engineering, Data Enablement, and Data Analytics & AI, ensuring that the full range of Intuita's data ...