25 of 25 Service Delivery Jobs in Berkshire

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

Service Delivery Manager (Workday) - Public Sector Programme Location: Wokingham (2-3 days per week onsite) + travel to Warwick Duration: June 2026 - June 2027 (with potential extension) We are currently seeking an experienced Service Delivery Manager to join a high-profile, long-term programme supporting … major public sector organisation. This is a key role within a live, multi-year engagement, acting as the primary interface between the client and delivery teams. Role Overview As the Service Delivery Manager, you will take ownership of day-to-day client engagement within a public sector ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

Title: Service Delivery & Support Location: Reading (Hybrid) About the Role Responsible for managing the end‐to‐end lifecycle of subscriber services, combining order management, service delivery coordination, and front‐line technical support. Acting as the primary operational interface between wholesale partners, network providers, and internal teams … broadband technologies (FTTP, Ethernet, Leased Line). Solid grounding in Layer 2 and Layer 3 networking concepts. Understanding of telecom provisioning workflows and service activation processes. Strong troubleshooting and diagnostic skills for connectivity services. Excellent written and verbal communication skills. Customer‐focused mindset with strong analytical and problem‐solving ...

Service Desk Administrator Were looking for a Service Desk Administrator to support high-quality service delivery across our network, infrastructure, and cabling teams. This is a key operational role, acting as the first point of contact for end users and ensuring ServiceNow tickets are logged, managed … resolved efficiently within agreed SLAs. Working closely with the Service Manager and Site Lead, youll help keep daily service operations running smoothly, providing clear communication, accurate documentation, performance monitoring, and proactive support to engineers and technicians. If you are highly organised, customer-focused, and comfortable working ...

Remote - Long-term Contract We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy … Helix environments. Key Responsibilities Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix. Drive service improvements, platform modernisation, and operational excellence initiatives. Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments. Oversee application development, operations, maintenance ...

Service Delivery Engineer We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments. … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You’ll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

Managed Services provider is seeking a skilled Service Delivery Engineer to ensure service performance and reliability in customer environments. The role requires deep technical knowledge and the ability to manage complex incidents while collaborating closely with both customers and internal teams. Ideal candidates should have at least … Managed Services environment, expertise in networking technologies, and a strong customer-facing presence. This position promises to enhance your career in IT service management. #J-18808-Ljbffr ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also act click apply for full job details ...

DDaT to support a major organisation-wide transformation programme. This is a pivotal leadership role within Digital, Data and Technology, responsible for leading the delivery of technology-enabled change and overseeing a portfolio of strategic transformation and improvement projects. The successful candidate will play a key role in helping … shape and deliver the organisation’s future digital operating model, whilst acting as the client-side lead for key delivery partners and suppliers. As the Head of DDaT, you will work closely with the Director of Digital, Data and Technology and senior leadership teams to drive successful programme delivery ...

DDaT to support a major organisation-wide transformation programme. This is a pivotal leadership role within Digital, Data and Technology, responsible for leading the delivery of technology-enabled change and overseeing a portfolio of strategic transformation and improvement projects. The successful candidate will play a key role in helping … shape and deliver the organisation's future digital operating model, whilst acting as the client-side lead for key delivery partners and suppliers. As the Head of DDaT, you will work closely with the Director of Digital, Data and Technology and senior leadership teams to drive successful programme delivery ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. ...

Service Desk Administrator Were looking for a Service Desk Administrator to support high-quality service delivery across our network, infrastructure, and cabling teams. This is a key operational role, acting as the first point of contact for end users and ensuring ServiceNow tickets are logged, managed ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

role We’re looking for a Network Ops Team Leader to take ownership of one of the most critical functions in our business, delivering service and security management across our UK portfolio, including Tower Infrastructure, In-Building Solutions and Small Cells. This role sits at the heart … operations and in this role you’ll be responsible for ensuring our customers receive consistently high-quality, resilient service, underpinned by robust processes, strong supplier partnerships, and effective contractual oversight. This is an opportunity to step into a high-impact leadership role where you can shape how we deliver ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working … consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Hands-on experience with SAP and deep knowledge of the overall SAP landscape Strong knowledge of IT services ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Delivering hands-on engineering and technical leadership Acting as the senior escalation point across ...

provide comprehensive HR operational support to an SME business of circa 100 heads across 3 sites - (UK, Spain and Israel). To ensure efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain … numbers circa 100 people over 3 countries. Description Role Purpose To provide comprehensive HR administrative and operational support to the HR function, ensuring efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain ...

description About The Role We’re looking for a Transformation and Process Improvement Analyst to support Housing Solutions in delivering technology‐enabled transformation and service improvement. This role plays a key part in shaping, coordinating and embedding change across services, ensuring that new systems, processes and ways of working … genuinely improve outcomes for residents and colleagues. You’ll take ownership of defined transformation workstreams, service improvement initiatives and projects, supporting activity from early discovery through design, testing, go‐live and early embedding. Working closely with operational services, technology teams and suppliers, you’ll help ensure change is well ...

reporting lines, and individual responsibilities to drive efficiency. Global HR Oversight: Direct the daily operations of a distributed HR function, ensuring consistent, high-quality service delivery across all international territories. Reward & Benefits: Manage global compensation structures, payroll alignment, and benefits packages to ensure the business remains competitive … thrive in ambiguous, fast-paced, and chaotic landscape. Experience within the technology sector—ideally the SAP ecosystem—coupled with a strong understanding of offshore delivery challenges and cross-cultural alignment. Hybrid Flexible working Model. ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. . click ...

annum Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service … complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting ...