1 of 1 Service Delivery Jobs in Brentwood

Management/Building Services Location: Brentwood, Essex Salary: £45,000 A leading Facilities Management/Building Services company is seeking an experienced Helpdesk Manager to oversee its fast-paced service desk operations based in Brentwood, Essex . This is a key role responsible for managing a team handling reactive maintenance requests, PPM scheduling, engineer coordination, and client communication . … You will act as the central link between clients, engineers, and management to ensure seamless service delivery. Key Responsibilities: Lead and manage the helpdesk team to deliver high-quality customer service Oversee incoming reactive maintenance requests and allocate jobs efficiently Schedule engineers for PPMs and call-outs Monitor SLAs, job progression and ensure timely completion Build and maintain … Produce reports, track KPIs and support continuous improvement Support onboarding and training of new desk staff Assist with system optimisation and process improvements Requirements: Experience managing a helpdesk/service desk within Facilities Management or Building Services essential Strong leadership and coordination skills Excellent communication and client-facing ability Proficient with CAFM/job management systems Able to thrive More ❯