21 of 21 Service Delivery Jobs in Essex

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of … a boutique provider, were proud of our reputation for reliability, innovation, and care. As the business continues to grow, were looking for a skilled and motivated Service Delivery Manager to lead our Helpdesk and Compliance Coordination teams. This is a pivotal role responsible for maintaining high standards of performance, compliance, and client satisfaction across all service lines. … Role Overview The Service Delivery Manager (SDM) will oversee the day-to-day performance of the Helpdesk and Compliance functions, ensuring that clients receive a responsive, transparent, and technically robust service. Working closely with Account Managers and the Engineering Manager, youll coordinate communication between site teams, planners, and clients to ensure operational excellence. Youll act as the key More ❯

IT Technical Service Delivery Manager Location: Grays, Essex Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our … Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement … improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or Agile certifications (a plus) Why Join More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK click apply for full job details More ❯

Dedicated Service Desk Technician Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support … services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades. With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients. What you'll be doing As a Dedicated Service Desk Technician, you'll be … the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery More ❯

team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams … management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work in the office fulltime for this opportunity. Desirable … ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives. More ❯

support and maintenance on-site for one of their clients in the medical industry. As the 2nd Line IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Essential Requirements of More ❯

growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. Job Role for an Administrator … established but fast-growing company and you fulfil the criteria set out below, please get in touch. Provide effective administrative support to the whole company structure to enable excellent service delivery for our clients Play a role in the efficient operation of the team ensuring maximum flexibility to meet changing demands Answer telephones, and deal with all telephone More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … have a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment.A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

s growth. The ideal candidate will be confident at identifying new business opportunities, growing client relationships, and staying ahead of industry trends. Duties Work with various departments to understand service delivery to new and existing clients. Manage client accounts, uncover new opportunities, and maintain strong relationships. Gain and maintain a thorough understanding of all products and services offered … including delivery procedures and methods. Stay updated on emerging market trends to keep the company at the forefront of industry opportunities. Produce and process client enquiries, quotations, and instructions promptly and accurately. Promote company services and provide support via telephone, email, online, and in-person meetings. Deliver high standards of client care and support with a consultative approach. Attend More ❯

and mature our global IT infrastructure and SecOps capabilities. This role is responsible for the strategy, operations, and execution of all infrastructure services, enterprise security operations, GRC and IT service delivery. The ideal candidate is a technically proficient leader who can operate at both strategic and tactical levels - capable of leading teams, driving transformation, and diving deep when necessary. … Key Responsibilities Lead and manage global infrastructure and security operations teams, including network, cloud, data center, endpoint platforms, and service desk. Own the end-to-end operational strategy for system availability, performance, and security monitoring. Oversee the day-to-day execution of infrastructure and security services, ensuring operational excellence and incident response readiness. Partner with the CISO to shape … automation, observability, and scalability across the infrastructure and security stack. Serve as a key escalation point for technical troubleshooting and security event resolution. Guide vendor selection, contract negotiations, and service-level adherence with third-party infrastructure and security providers. Partner cross-functionally with all functions in the business, and ensure alignment with Enterprise Applications, Data Analytics, Legal, and Trade More ❯

Management/Building Services Location: Brentwood, Essex Salary: £45,000 A leading Facilities Management/Building Services company is seeking an experienced Helpdesk Manager to oversee its fast-paced service desk operations based in Brentwood, Essex . This is a key role responsible for managing a team handling reactive maintenance requests, PPM scheduling, engineer coordination, and client communication . … You will act as the central link between clients, engineers, and management to ensure seamless service delivery. Key Responsibilities: Lead and manage the helpdesk team to deliver high-quality customer service Oversee incoming reactive maintenance requests and allocate jobs efficiently Schedule engineers for PPMs and call-outs Monitor SLAs, job progression and ensure timely completion Build and maintain … Produce reports, track KPIs and support continuous improvement Support onboarding and training of new desk staff Assist with system optimisation and process improvements Requirements: Experience managing a helpdesk/service desk within Facilities Management or Building Services essential Strong leadership and coordination skills Excellent communication and client-facing ability Proficient with CAFM/job management systems Able to thrive More ❯

work closely with the SLT team to drive results of the business. As part of the team, youll: Oversee daily operations including data wipe, regrade processes and third party service trials ensuring workflows meet performance targets. Lead and support the team setting clear expectations, maintaining high standards and driving continuous improvement. Manage compliance and reporting, ensuring accurate data wipe … certification, timely reporting and adherence to operational standards. Maintain stock and parts inventory, supporting efficient repair operations and service delivery. Why Join MTR? At MTR, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. Youll have access to: Tailored career development paths designed to help you More ❯

work closely with the SLT team to drive results of the business. As part of the team, youll: Oversee daily operations including data wipe, regrade processes and third party service trials ensuring workflows meet performance targets. Lead and support the team setting clear expectations, maintaining high standards and driving continuous improvement. Manage compliance and reporting, ensuring accurate data wipe … certification, timely reporting and adherence to operational standards. Maintain stock and parts inventory, supporting efficient repair operations and service delivery. Why Join MTR? At MTR, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. Youll have access to: Tailored career development paths designed to help you More ❯

work closely with the SLT team to drive results of the business. As part of the team, youll: Oversee daily operations including data wipe, regrade processes and third party service trials ensuring workflows meet performance targets. Lead and support the team setting clear expectations, maintaining high standards and driving continuous improvement. Manage compliance and reporting, ensuring accurate data wipe … certification, timely reporting and adherence to operational standards. Maintain stock and parts inventory, supporting efficient repair operations and service delivery. Why Join MTR? At MTR, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. Youll have access to: Tailored career development paths designed to help you More ❯