Customer Support Lead
- Hiring Organisation
- Avanti Recruitment
- Location
- BN1, Brighton, Brighton and Hove, East Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £45000/annum
more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support … Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have ...