9 of 9 Service Delivery Jobs in East Sussex

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. The Professional Services Manager More ❯

telecoms and IT solutions, delivering innovative connectivity, infrastructure, and managed services to businesses across the UK. They are currently on the lookout for a Project Manager to lead the delivery of complex telecoms and IT projects for their business clients. This company are in the office 5 days a week, you need to drive for this option they are … any public stops but loads of parking You’ll be responsible for managing timelines, budgets, resources, and stakeholder expectations to ensure successful outcomes across infrastructure deployments, system integrations, and service transitions. Lead end-to-end project delivery across multiple client engagements. Develop detailed project plans, timelines, and resource allocations. Coordinate cross-functional teams including engineering, service delivery More ❯

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

this is not a remote working role) Job Type: Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Resource Coordinator . With over 30 years of experience, our team of … The core responsibilities within the designated department of Resource Coordinator are: Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient, profitable and timely delivery of a variety of tickets. Provide incident and outage response support and immediately escalate any potential issues leading to variance from forecast. Capture all operational adjustments, amendments, and absence … release daily, weekly, and monthly resource updates that maintain clear communication and ensure all team members are aware of individual, team, and department performance and availability. Give visibility on service delivery risks by working closely with the Operations team and Business Managers any daily activities on upcoming daily activities. Qualifications and Skills: Excellent communication skills, both written and More ❯

Job Title : Resource Coordinator Department: Professional Services Location: Trident Office, Brighton Employment Type: Full-Time Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Resource Coordinator . With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and … The core responsibilities within the designated department of Resource Coordinator are: Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient, profitable and timely delivery of a variety of tickets. Provide incident and outage response support and immediately escalate any potential issues leading to variance from forecast. Capture all operational adjustments, amendments, and absence … release daily, weekly, and monthly resource updates that maintain clear communication and ensure all team members are aware of individual, team, and department performance and availability. Give visibility on service delivery risks by working closely with the Operations team and Business Managers any daily activities on upcoming daily activities. Continued assessment of security, Integrity, and availability both internally More ❯

within the public sector and is committed to delivering robust services and solutions. As a medium-sized entity, they are focused on leveraging technology to enhance operational efficiency and service delivery. Job Description The Principal Enterprise Architect provides strategic architectural leadership across the organisation, defining and maintaining target and transition architectures that align with long-term business objectives. This … delivery. Promote collaboration, transparency, and alignment between business and technology functions. What's on Offer Competitive salary starting at £70,000 upwards. Comprehensive benefits package included, including large civil service pension. Opportunity to contribute to impactful projects within the public sector. More ❯

within the public sector and is committed to delivering robust services and solutions. As a medium-sized entity, they are focused on leveraging technology to enhance operational efficiency and service delivery. Description The Principal Enterprise Architect provides strategic architectural leadership across the organisation, defining and maintaining target and transition architectures that align with long-term business objectives. This role … value delivery. Promote collaboration, transparency, and alignment between business and technology functions. Job Offer Competitive salary starting at £70,000- £95,000. Comprehensive benefits package included, included large civil service pension Opportunity to contribute to impactful projects within the public sector. This is a 6 month FTC, where you will then join permanently after. More ❯

lead and transform their IT and Estates/Facilities functions. The Trust is undergoing a period of operational change and improvement, and this role will be key in driving service turnaround, implementing robust processes, and ensuring efficient, compliant management across multiple school sites. Responsibilities Provide strategic and operational leadership across IT and Estates/Facilities functions. Lead on change … management and transformation projects to improve service delivery. Oversee multi-site operations ensuring compliance, value for money, and operational excellence. Develop and implement effective systems, policies, and performance frameworks. Work closely with senior leaders and stakeholders to align operations with Trust objectives. Qualifications Proven experience in a senior operations leadership role within a Multi Academy Trust, Local Authority, NHS … or charitable organisation. Strong background in service transformation and change management. Experience managing IT and Estates/Facilities across multi-site environments. Excellent stakeholder engagement, communication, and leadership skills. Next Steps This role is an initial 6 month contract with likely extension Inside IR35 (depending on experience). The position offers hybrid working, with a requirement to be onsite More ❯