1 of 1 Service Delivery Jobs in Broxbourne

Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients … and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring … accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong More ❯