building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, ServiceDelivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and ServiceDelivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯
in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, servicedelivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance servicedelivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯
in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, servicedelivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance servicedelivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯
customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic … thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change More ❯
