21 of 21 Service Delivery Jobs in Cambridge

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

Engineer Location: Huntingdon, Cambridgeshire UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

strong relationships with colleagues. As a key member of the TechOps team, you will be responsible for IT and user administration, system maintenance, documentation, auditing, liaising with MSPs, project delivery, user training, and more. You will join a company that values its employees, offers career development, and provides a generous benefits package. DUTIES Oversee on-premise and cloud technologies … issue hardware such as laptops and peripherals, manage equipment lifecycles, and maintain an asset database. Respond to user requests, discuss solutions, and provide equipment as needed. Coordinate IT services delivery in satellite offices by working with non-technical staff. Support system audits, such as access rights checks and inactivity reports. Collaborate with MSPs to provide deskside support. Represent the More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated … support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and serve as Incident Manager during P1 incidents. This is a full-time permanent … role, which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet More ❯

are looking for a Infrastructure Engineer - Consulting to work remotely in the Cambridgeshire area and join our growing team of like-minded tech professionals. Your responsibilities will include: Project Delivery (80%) Delivering implementation projects to our customers. Creating excellent documentation. Project handovers to service delivery. Implementing new technologies. Project Scoping, Planning, and Training (20%) Supporting staff development through … Mentoring junior team members. Our ideal candidate should possess extensive knowledge across various technologies and be capable of troubleshooting and delivering high-quality solutions that satisfy our clients. Customer service skills are essential, along with effective communication and a friendly, tech-savvy approach. Razorblue Requirements: We understand it's unlikely to find someone who meets all criteria, but we More ❯

financial needs and providing tailored virtual finance solutions to support their business objectives. Cultivate and maintain strong client relationships, ensuring high levels of client satisfaction and loyalty through exceptional service delivery. Collaborate with directors and senior management to identify opportunities for business development, cross-selling, and upselling virtual finance services. Oversee the day-to-day operations of the virtual … finance department, ensuring timely and accurate delivery of services to clients. Manage the virtual accounting process, including bookkeeping, payments, financial reporting, and tax compliance, including VAT returns. Develop and implement robust systems, processes, and controls to maintain data integrity, security, and confidentiality in virtual finance operations. Identify and evaluate virtual finance technologies and software solutions to streamline processes, enhance … efficiency, and improve service quality. Collaborate with IT teams and external vendors to implement and integrate virtual finance systems, ensuring seamless connectivity and data flow. Drive continuous improvement initiatives to optimize virtual finance workflows, automate manual tasks, and deliver innovative solutions to clients. Qualifications: A professional accounting qualification (e.g., ACA, ACCA, CIMA) is desirable. Proven experience in a senior More ❯

vendor insights. Supporting continuous improvement activities, innovation processes and exploring new opportunities in order to achieve cost reduction, value and customer excellence outcomes. Providing analysis of vendor spend and service levels to drive insight and support Preferred Supplier List (PSL) additions, reviews and recommendations. Connect to your skills and professional experience You’re a natural at being a trusted … through large cross business and/or cross border teams. A history of building long-term, trust-based relationships with stakeholders. Customer focus and a high level understanding of service delivery. An ability to influence stakeholders on supply chain management and operational decisions to maximise value. Ability to communicate and present best practice, data, insights and other findings effectively More ❯

a week in the office) | Full-time, Permanent | Qualified Solicitor Are you a qualified solicitor with a passion for technology and a desire to shape the future of legal service delivery? We're supporting on a unique opportunity that blends your legal expertise with innovation, product influence, and client engagement. This role offers a rare chance to step … in legal technology Why This Role? Work with global clients across sectors like retail, finance, logistics, and tech Be part of a fast-paced environment driving innovation in legal service delivery Gain exposure to product development, client strategy, and legal operations A meaningful alternative to traditional private practice or in-house roles Interested in applying? Apply today or More ❯

Social network you want to login/join with: Head of Service Delivery and QA, cambridge col-narrow-left Client: Spectrum IT Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced and strategic leader … to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall … service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As well as very More ❯

Delivery Consultant (AI/ML), Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather … professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge More ❯

of extension The Purpose of this role is: To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital … for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: 1. Work with the Programme Management … 3. Implement continuous improvement frameworks to drive sustainable change. 4. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Essential Experience: Significant experience as a Business Analyst. Experience of More ❯

Project Manager in Quality improvement and Engagement We are looking for a Project Manager to lead engagement with our broad range of stakeholders and lead the delivery of projects within UK primary care services (The NHS). In this role, you will oversee our small team who deliver Quality Improvement and research activities to GP practices across the UK. … can be based in our central Norwich or Oakington (near Cambridge) office. Main duties of the job MAIN DUTIES AND RESPONSIBILITIES: Oversee the day-to-day management of the service delivery team in delivering QI and Research services to G.P practices in the OPC Network. Actively recruit new GP practices into the OPC Network by establishing strong working … engagement database. Oversee the development, review, and dissemination of resources, promotional materials and regular communications (e.g. as newsletters) for patients, clinicians or practices; and ensuring they align with our service objectives and stakeholder needs. Collaborate with key stakeholders to drive service improvements and support business development initiatives. Contribute as a member of the Heads of Departments and Senior More ❯

performing technical team. The successful candidate will be the subject matter expert for all things networking while ensuring broader infrastructure operations align with business objectives. Key Responsibilities: Oversee the delivery, performance, and security of the organisation’s network infrastructure (including LAN/WAN, SD-WAN, firewalls, wireless, and VPN solutions). Lead and develop a team of infrastructure and … network engineers, fostering a culture of service excellence and accountability. Work closely with senior stakeholders and external partners to ensure infrastructure services are robust, scalable, and fit for future growth. Take ownership of network architecture, ensuring it meets both current operational needs and future strategic goals. Drive continuous improvement initiatives, leveraging automation and modernisation to optimise service delivery. … with the ability to mentor and motivate technical teams. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, or equivalent are highly desirable. Excellent stakeholder management, communication, and project delivery skill #J-18808-Ljbffr More ❯

classroom AV technology and digital sign-in systems Assist with Office 365 and Google Workspace user management Participate in rollouts of new systems and IT projects Ensure consistent IT service delivery across multiple sites Liaise with external providers when necessary What we’re looking for: Previous experience in an IT support or IT engineering role Exposure to school … Familiarity with MS365, Google Suite/Classroom, networking fundamentals, and AV equipment Ability to support end-user devices (Windows, iPads, printers etc.) A team player with a strong customer-service mindset Flexible to support occasional out-of-hours school events Why apply? Home base in central Cambridge with travel to local school sites Free lunch, pension scheme, ongoing training More ❯

performing technical team. The successful candidate will be the subject matter expert for all things networking while ensuring broader infrastructure operations align with business objectives. Key Responsibilities: Oversee the delivery, performance, and security of the organisation’s network infrastructure (including LAN/WAN, SD-WAN, firewalls, wireless, and VPN solutions). Lead and develop a team of infrastructure and … network engineers, fostering a culture of service excellence and accountability. Work closely with senior stakeholders and external partners to ensure infrastructure services are robust, scalable, and fit for future growth. Take ownership of network architecture, ensuring it meets both current operational needs and future strategic goals. Drive continuous improvement initiatives, leveraging automation and modernisation to optimise service delivery. … with the ability to mentor and motivate technical teams. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, or equivalent are highly desirable. Excellent stakeholder management, communication, and project delivery skill Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances More ❯

a culture of innovation and continuous improvement. Cross-Functional Collaboration: Work closely with key stakeholders from engineering, IT security, and infrastructure teams to drive best practices and ensure excellent service delivery. Budget Management: Ensure cost-effective investments in technology while meeting the organization's strategic goals. Required Skills & Experience: Expertise in HPC Environments: Strong experience managing large-scale HPC More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯

in supporting this post, delivering a comprehensive, robust and reliable platform of fundamental IT services, augmented by the expertise of our local School IT staff. This collaborative approach to service delivery is essential for fostering a cohesive IT environment across the School. By leveraging both centralized and localized resources, we aim to enhance the quality, strength, and resilience More ❯