8 of 8 Service Delivery Jobs in Cambridge

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise Service Desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance … expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and … of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges More ❯

Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is … or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

in Quality improvement and Engagement We are looking for a Project Manager to lead engagement with our broad range of stakeholders and lead the delivery of projects within UK primary care services (The NHS). In this role, you will oversee our small team who deliver Quality Improvement and … central Norwich or Oakington (near Cambridge) office. Main duties of the job MAIN DUTIES AND RESPONSIBILITIES: Oversee the day-to-day management of the service delivery team in delivering QI and Research services to G.P practices in the OPC Network. Actively recruit new GP practices into the OPC … review, and dissemination of resources, promotional materials and regular communications (e.g. as newsletters) for patients, clinicians or practices; and ensuring they align with our service objectives and stakeholder needs. Collaborate with key stakeholders to drive service improvements and support business development initiatives. Contribute as a member of the More ❯

will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the … You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent service delivery and outcomes. You will act as a point of escalation for client … for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯