8 Service Delivery Jobs in Cambridge

solutions to both public and private sectors across the UK. This is a broad role that encompasses elements of client relationship management, project management, delivery management and service management. We are seeking a seasoned individual that enjoys having multiple concurrent workstreams to manage and who likes being able … establish project plans, identify key deliverables, and allocate resourceseffectively. • Monitor project progress, identify potential risks or issues, and implement solutions to keep projects ontrack. Delivery Management: • Develop and maintain strong client relationships by understanding their needs and expectations. • Coordinate with cross-functional teams to deliver high-quality services that … meet or exceed clientexpectations. • Ensure service delivery aligns with client goals and objectives, providing proactive communication andsupport throughout the process. Service Review Management: • Conduct regular service reviews with clients to assess performance, gather feedback, and identify areas forimprovement. • Analyse client feedback and data to drive continuous more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point of contact … for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery … 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT more »

delivering life changing therapies to patients. Our ambition is to provide best-in-class expertise and leadership in technological solutions, BI Analytics and Information Delivery that empowers our Enabling colleagues in the field and accelerates and improves strategic decision-making for a diverse range of partners. The team engages … most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges. The Enabling Units IT Service portfolio is a unique mixture of in-house developed, Commercial Off the Shelf Software (COTS) and Software as a Service (SaaS) solutions. Alongside … the Head of IT, Delivery Managers, Business Relationship Managers, Architects and other IT and business platform partners, the Solution Lead will be working to understand, devise technical solutions, estimate, deliver and run operationally sustainable service components. The Solution Lead will use a combination of capability service management more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »

with Nano Dimension. GIS is dedicated to shaping the future of industrial printing. We achieve this by creating customized next-generation software, innovative ink delivery systems, and cutting-edge printing components for our global clientele. Our success is fuelled by our people—their unwavering passion, collaborative spirit, and ability … to join our Customer Support team based in North Cambridge. As a Technical Customer Support Engineer, you will be technically hands-on, ensuring the delivery of top-notch assistance to our global customers on our full range of products. You will play a pivotal role in handling technical queries … answers to customers. Create new knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with their cases and/or more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Cambridge … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

to apply a working knowledge of best practice and review and implement as instructed better ways of working, sharing ideas with others to improve service delivery and transformation. Develop good working relationships with external stakeholders and work collaboratively with them, striving towards positive effects with change. To work … flexibly in reflection of service needs, this may include an extended working day or change of hours to reflect an early or late shift. Key Relationships: Blood Sciences Reception Manager, Biochemistry and Haematology Clinical Leads, Blood Sciences Lead, EPIC Interfaces and Beaker team, Pathology Quality Manager, Pathology Engagement and … Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care more »

cloud systems and services. Your expertise in VMware, Hyper-V, and infrastructure will be instrumental in meeting our operational requirements and driving excellence in service delivery. Key Responsibilities: Provision, administer, and operate networks, servers, systems, and software, both on-premises and in the cloud. Lead in addressing escalated calls … following incident management and service request fulfilment lifecycles. Contribute to projects and large-scale business-as-usual activities, taking a senior role where appropriate. Requirements: Degree or equivalent with relevant professional qualification. Substantial experience in administering servers in a medium-scale enterprise network environment. Expertise in VMware, Hyper-V more »