1 to 25 of 51 Service Delivery Jobs in Cambridgeshire

Full & Part time will be considered with hybrid working opportunities Permanent Contract Were seeking an experienced and proactive IT Manager to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support. As our IT Manager, youll lead the strategic development and day-to-day management … of our IT infrastructure. Youll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready. Were looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. Youll be proactive, solutions-focused, and passionate about using technology to make a difference. Are … you: Experienced in managing an IT Team and/or outsourced IT managed service contract. A confident problem-solver and decision-maker. An effective communicator with the ability to engage a range of stakeholders. Do you have: Proven experience in IT management, preferably within a charity or non-profit organisation. An IT or Computer Science degree or 5 years More ❯

Social network you want to login/join with: Senior Manager, Service Management, Cambridge col-narrow-left Client: arm limited Location: Cambridge, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 02c4cacfb6fa Job Views: 4 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description: Job Description Job Overview: Based in our Bengaluru office … and reporting into Enterprise IT (EIT) Leadership you will lead Arm Service Management office, making sure that IT services are delivered and improved in line with both current and future needs. You will define and lead all aspects of EIT Service Management strategy, ITSM processes and policies, procedures and driving continuous service improvement in service delivery aligned with Arm’s goals. Responsibilities: Develop and implement the function's strategy in alignment with the overall strategy. Lead, mentor and develop a team of service management professionals encouraging a culture of excellence, successful and continuous improvement. Collaborate with senior leadership and partners across the business to understand and meet their Service Management requirements. Drives the More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

Engineer Location: Huntingdon, Cambridgeshire UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

human-technology interaction with us. We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real … time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop … Cambridge site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

strong relationships with colleagues. As a key member of the TechOps team, you will be responsible for IT and user administration, system maintenance, documentation, auditing, liaising with MSPs, project delivery, user training, and more. You will join a company that values its employees, offers career development, and provides a generous benefits package. DUTIES Oversee on-premise and cloud technologies … issue hardware such as laptops and peripherals, manage equipment lifecycles, and maintain an asset database. Respond to user requests, discuss solutions, and provide equipment as needed. Coordinate IT services delivery in satellite offices by working with non-technical staff. Support system audits, such as access rights checks and inactivity reports. Collaborate with MSPs to provide deskside support. Represent the More ❯

similar available jobs instead: Date Added: Today Assistant Store Manager Job DescriptionAssistant Store ManagerPeterborough Salary up to £28,000 + BenefitsDo you have a passion for retail and customer service? Are you an experienced Assistant Store Manager with a strong background in fast-paced retail environments?We are looking for a driven and skilled Assistant Store... Job DescriptionJob Title … stores? We have the role for you.You'll be working for a leading provider of assembly and fastening products, from screws to power tools they pride themselves on customer service excellence and... Job DescriptionRegional Sales Manager/Area Sales Manager/Sales Engineer to join a industry leading, growing mechanical service provider of flow control and pump solutions … days a week visiting sites (East Anglia) Salary: Up to £70k + package Duration: 1 year FTC (very likely extended) Excellent opportunity to join a £multi-bn... Job DescriptionField Service Technician As a Field Service Technician, you'll be at the forefront of providing essential services in Peterborough, Doncaster, Ipswich, Coventry and Derby areas, working with a team More ❯

processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation … process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop … a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

IT Service Delivery Engineer - St Neots - onsite - perm Salary 40-60k 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days’ annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share … environments). To utilise technical ability to support the environments and to lead with progressive enhancement projects. How you’ll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture progression through … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhere to More ❯

work scheme Retail discounts Career development support Todeliverexceptionallevelsofsupporttodemandingbusinessneedsacrossmultiplesites,maintaining varied applications (predominantly on Microsoft Windows environments).To utilisetechnicalabilitytosupporttheenvironmentsandtoleadwithprogressiveenhancementprojects. How youll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management Process; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture progression … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhereto theMASSvalues. More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated … support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and serve as Incident Manager during P1 incidents. This is a full-time permanent … role, which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time … permanent role which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA More ❯

for every project. Problem-Solve & Optimise: Monitor resource utilisation and tackle any bottlenecks head-on, making sure we're always one step ahead. Drive Performance: Ensure targets like project delivery, response time, and first-time fix rates are consistently achieved. Empower Your Team: Develop and mentor your team, fostering a culture of proactive service, continuous learning, and excellence. … and drive revenue growth for the department. What You'll Achieve First 6 Months: Complete role-specific training and get to know the ins and outs of the Technical Service & Support operations. Build strong internal networks within the UK and global business, setting your team up for long-term success. Start regular check-ins with your team, setting clear More ❯

are looking for a Infrastructure Engineer - Consulting to work remotely in the Cambridgeshire area and join our growing team of like-minded tech professionals. Your responsibilities will include: Project Delivery (80%) Delivering implementation projects to our customers. Creating excellent documentation. Project handovers to service delivery. Implementing new technologies. Project Scoping, Planning, and Training (20%) Supporting staff development through … Mentoring junior team members. Our ideal candidate should possess extensive knowledge across various technologies and be capable of troubleshooting and delivering high-quality solutions that satisfy our clients. Customer service skills are essential, along with effective communication and a friendly, tech-savvy approach. Razorblue Requirements: We understand it's unlikely to find someone who meets all criteria, but we More ❯

opportunity to leverage your deep technical knowledge in areas of rotating machinery and control systems. In this role you'll be providing support to our internal Aftermarket team, Field Service Engineers and directly to our customers on a variety of technical issues related to our products. You'll not only troubleshoot issues but also play a pivotal part in … of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture … all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers. Providing review and recommendations on findings in Field Service Engineer reports. Growing the business Review technical query trends and review the possibility of implementing new designs, procedures, or processes. Identifies and define opportunities for development of products and More ❯

financial needs and providing tailored virtual finance solutions to support their business objectives. Cultivate and maintain strong client relationships, ensuring high levels of client satisfaction and loyalty through exceptional service delivery. Collaborate with directors and senior management to identify opportunities for business development, cross-selling, and upselling virtual finance services. Oversee the day-to-day operations of the virtual … finance department, ensuring timely and accurate delivery of services to clients. Manage the virtual accounting process, including bookkeeping, payments, financial reporting, and tax compliance, including VAT returns. Develop and implement robust systems, processes, and controls to maintain data integrity, security, and confidentiality in virtual finance operations. Identify and evaluate virtual finance technologies and software solutions to streamline processes, enhance … efficiency, and improve service quality. Collaborate with IT teams and external vendors to implement and integrate virtual finance systems, ensuring seamless connectivity and data flow. Drive continuous improvement initiatives to optimize virtual finance workflows, automate manual tasks, and deliver innovative solutions to clients. Qualifications: A professional accounting qualification (e.g., ACA, ACCA, CIMA) is desirable. Proven experience in a senior More ❯

of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture … all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers. Providing review and recommendations on findings in Field Service Engineer reports. Growing the business Review technical query trends and review the possibility of implementing new designs, procedures, or processes. Identifies and define opportunities for development of products and … services provided by the company. Be a problem solver, and not afraid to use new ideas/initiatives and challenge our processes. Preparation of Technical Service Bulletins for use both externally and internally. Provide content to allow others to deliver customer training as and when required by the business. Organise and support other resources that will provide training services. More ❯

vendor insights. Supporting continuous improvement activities, innovation processes and exploring new opportunities in order to achieve cost reduction, value and customer excellence outcomes. Providing analysis of vendor spend and service levels to drive insight and support Preferred Supplier List (PSL) additions, reviews and recommendations. Connect to your skills and professional experience You’re a natural at being a trusted … through large cross business and/or cross border teams. A history of building long-term, trust-based relationships with stakeholders. Customer focus and a high level understanding of service delivery. An ability to influence stakeholders on supply chain management and operational decisions to maximise value. Ability to communicate and present best practice, data, insights and other findings effectively More ❯

in Peterborough providing its UK wide and international client base with a full range of people services. Technology is key to how we engage with our clients, but our service delivery is based upon combining the benefits of tech with what we do best – the personal touch. Having achieved a strong reputation for customer service excellence (we … not only won The Peterborough Telegraph Customer Service Excellence award 2023 but also recently won HR Consultancy of the Year at the 2024 Personnel Today Awards), we are always on the lookout for new team members who share our passion for great service too. About Our Opportunity “Vero Tech” is one of the eight core people services we … and professionalism, with the ability to occasionally work outside regular hours if needed. HR experience would be beneficial but is not essential. If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you! Why you will love working here: An More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, you’ll join … talented, commercially savvy professional to help shape the future of our telecoms business. This role covers the entire contract lifecycle—from pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and successful outcomes. Once contract agreements … analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic decisions and support continuous improvement. More ❯