2 of 2 Service Delivery Jobs in Canterbury

Job Title: Head of SAP Service Transition & Project Management Location: London/Glasgow Department: Managed Services Reports To: Director of Customer Success COE Job Summary: The Head of Managed Services for Service Transition and Project Management oversees several direct reports daily, including their performance management. This role involves … projects, planning, coordinating these projects, and executing the transition of support services to the Business-As-Usual (BAU) support teams. Additionally, the Head of Service Transition is responsible for providing commercial oversight, preparing Statements of Work (SOW), and supporting presales activities. They must ensure accurate input into the forecasts … projects. Define project scope, deliverables, schedules, and budgets. Track and report on project milestones, risks, and dependencies. Manage change requests and ensure adherence to service-level agreements (SLAs). Dealing with escalations. Forecast Accuracy Provide timely updates to the forecast for own customers, updates to be undertaken by Team More ❯

importance of a good work-life balance. We offer a generous annual leave entitlement! You'll receive 26 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You'll also … you'll get up to: Lead and motivate the Digital Services Team to deliver innovative user focused digital services enabling faster, better, and cheaper service delivery, embedding agile working practices and a strong digital culture - ensuring that the team continue to develop and maintain up-to-date skills … and knowledge. Developing in-house expertise and capability around Design, Product Management, UX Research, UX/UI, Frontend Engineering and Agile Delivery disciplines. Ensure the council's digital channels and systems are accessible to the widest possible audience, exploring options and opportunities to provide assisted pathways to council services More ❯