2 Service Delivery Jobs in Chatham

Kent & Medway ICB for a senior project role leading the operational and strategic alignment andtransformation of the All Age Continuing Care and Specialist Placement service into a single service delivering services equitably, efficiently andaffordably across the ICB area.The first stage of this project will require the completion of … and Specialist Placements across Kent and Medway. Collating this information into an indepth analysis comparing the risks andbenefits of the options for a single service provision to be delivered either in house or out sourced. Main duties of the job The expectation of this role will be to then … lead the project of transformation consisting of 4 workstreams. To align all aspects of the AACC andspecialist placement service into a single equitable service covering the aspects of: Operational Policy and process; IT and Digital; Workforce andHR; and Communications. With the aim of ensuring all aspects of service more »

distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process … Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth more »