tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned servicedelivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯
requirement templates. The SA will deliver clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures which accurately reflect the servicedelivery and technical capacities of the system. This can include new client implementations, an extension of services for a client, or an enhancement … requirement templates. Work with internal team members to clarify requirements and communicate client expectations effectively to ensure a mutual understanding of requirements, processes and service delivery. Work with the Admin team to review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA). This includes providing feedback More ❯
Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯
Improvement: Identify areas for improvement and implement solutions to enhance system performance and user experience. Supplier Management: Maintain relationships with IT suppliers and outsourced service providers, ensuring cost-effective and high-quality service delivery. Skills & Experience Skills/Experience Required: Experience: Minimum of 1 year of experience in More ❯
