6 of 6 Service Delivery Jobs in Cheltenham

is a senior leadership role at the heart of the Trust's digital function--one that offers real scope to shape how we deliver care through technology. As Chief Delivery & Governance Officer, you'll lead the teams responsible for our digital programme delivery, cyber security, and information governance. You'll be steering major projects, managing significant budgets, and … Main duties of the job - Provide effective leadership of the Digital PMO, IG and Cyber Security Teams - Design, develop operating models and implement a programme management framework ensuring effective delivery of all major projects - Design, develop and implement an IG and Cyber Security operating model and framework to ensure the effective delivery of strategies and plans - Support the … complex business cases - Develop robust and effective partnerships with Divisions and Corporate Functions. - Develop and maintain strategic partnerships with the System, NHS-E/I Strategic teams, and local delivery partners. - Develop and maintain the governance and processes to maximise inputs from Supply Change Partners. - Manage the current planning processes to ensure that all areas are delivering in accordance More ❯

business areas and commercial contracts--you'll unlock value from them. You won't just lead planning--you'll influence the way we deliver care. From capital programmes to service delivery, you'll ensure our digital services are resilient, future-proof, and delivering real impact. This is a career-defining opportunity for someone who thrives on autonomy, embraces … clinical, technical and commercial priorities--translating vision into deliverable programmes that benefit staff, patients and partners alike. Whether you're renegotiating contracts, streamlining supplier performance or advising on business service matters, your influence will extend across a diverse and ambitious digital landscape. The decisions you make will directly shape how we deliver safe, sustainable and innovative care. Main duties … Responsible for the management of the Digital Capital Programme in support of the Chief Digital & Analytics Officer (Deputy CDIO) and Senior Leadership Team - Lead the strategic management of DTI service SLAs and supplier contracts - Support the DTI Senior Leadership Team in the delivery of service efficiencies - Responsible for the delegated service management of DTI procurement activities More ❯

seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on … Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd … line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient in More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop More ❯