25 of 25 Service Delivery Jobs in Gloucestershire

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are … achieved. You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such … the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely … with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level More ❯

in partnerships with UK government customers and commercial providers to deliver research, technology, products, and services in the communications security sector. Reporting to the Service Operations Team Lead you will be part of the Service Delivery team. You will need to be highly organised and efficient with … is an important role for our organisation and will be instrumental in helping us to support the continued growth of our business through the delivery of successful outcomes to our customers. Due to the nature of our work, all candidates will be required to obtain and maintain an appropriate … UK security clearance Typical Activities Working in collaboration and with Project Delivery teams across the business supporting delivery outcomes for all stakeholders and customers. Responsibility for infrastructure development and continuous improvement including updating policies, procedures, controls and guidelines for Information Security. Maintaining the Information Security Management System, including More ❯

Job Title: Customer Service Advisor Location: Gloucester, GL4 We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us. FibreNest is the provider of ultra-fast, full fibre broadband, delivering 100% totally unlimited full-fibre optic internet to customers … we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team. What is the role? This is an exciting opportunity for a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow-ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. More ❯

We're here to help! ROLE OVERVIEW AND PURPOSE As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury. Due to nature of this … role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of security, cleaning and guest services. ABM Services operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting … We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES: To manage the delivery More ❯

hours per week, 52 weeks per year 5 days per week, variable between 07.30 17.30 25.5 days rising to 30.5 days after five years service The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves … Senior IT Analysts, organise and monitor own workloads to meet organisational needs. Ensure the prioritisation of own workloads is implemented efficiently and effectively. IT Service Desk and Support The IT Support Field Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and … resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access to the IT resources required to perform More ❯

Firstly, we have the Enterprise Platforms Tower, which brings together our 3rd line Teams of Network, Infrastructure and End User. Secondly, we have the Service Operations Tower that consists of our L1 and L2 Service Desk and our small IT Service Improvement provision. This role reports to … you. You've delivered Infrastructure and services strategies - particularly around moving to cloud-based services and Data Centre modernisation. You've got a strong service delivery mindset, able to mature and develop this discipline. You'll enjoy collaborating with other IT leaders to have an impact outside of … Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays). Private medical insurance. Dental insurance. Generous pension schemes. Rent deposit loans. More ❯

rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting … go to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering … value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal More ❯

Deloitte is renowned in the marketplace for its innovative and collaborative culture, commitment to delivering an outstanding quality of client service and enabling its own people to excel in everything they do. Deloitte's breadth and depth of services make it a leading force in its chosen areas of … are a close team with great relationships, regularly collaborating across our workstreams and offices. Essential skills and experience: Experience and understanding of operational payroll delivery within an organisation or payroll vendor which incorporates the needs of the client. Experience of the full annual payroll cycle. Awareness and understanding of More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

environment, and the world. As a SEA Naval Combat Systems Engineer, you will support our Complex Systems division as a Naval Systems Integration Process Service (NSIPS) Matter Expert, reporting to the NSIPS Project Manager. The Combat Systems Engineer role is based at our Barnstaple, Bristol, or Beckington site, with … flexible working arrangements. The salary for this role is up to £55k, depending on experience. What you'll be doing NSIPS Service Delivery Conducting ship/submarine combat system audits and NSIPS-related bid and enquiry work Engaging in wider capability area technical project work for naval system … and more efficient. We provide state-of-the-art applications for naval ship and fleet protection, and undersea surveillance systems. Our systems are in service worldwide, delivering rapid threat response and system effectiveness. We support many navies globally and continue to expand our expertise in key overseas markets. What More ❯

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn's customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. More ❯

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn's customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. More ❯

to the CIO, the Director of IT Operations will be responsible for global capabilities including: Cloud Hosting Network Connectivity Digital Workplace Solutions Security Operations Service Delivery Site Technology Operations The candidate will maintain an IT operations roadmap supporting business growth and innovation, implement robust security measures, ensure regulatory … least 60 members in a large global company, covering multiple regions. Expertise is required in IT Operations, Cloud Hosting, Network, Digital Workplace, Security, and Service Delivery. Experience in sectors such as consumer manufacturing, pharmaceuticals, or industrial is preferred. Experience in managing significant transformation initiatives is highly desirable. Please highlight More ❯

WBD Advance is our alternative legal services delivery group, bringing together a multidisciplinary team, process design, and innovative legal technology. The team has over 100 lawyers, paralegals, management information specialists, and legal project managers who provide a wide range of services and solutions to clients, supporting the wider business … has separate claims teams with whom you will work closely when projects and services overlap, will also involve being an advocate for innovation and service delivery within the firm to support the optimisation of legal work and to assist with winning new clients. This is a unique opportunity More ❯

campaigns accurately and profitably from brief through to output Managing project scope and expectations Responsible for the financial management of each job Supporting the Service Delivery Partner to research, prepare campaign, quarterly and annual review materials Responsible for looking for organic growth opportunities Accountability for managing multiple projects More ❯

within the Technology or similar industries. You will have strong IT skills, be advanced with MS packages including Excel and have high levels of service delivery. Due to the location of this role, it is recommended that the successful candidate has access to a car. The company do offer More ❯

firm's use of Innovation and client facing technology, including document and workflow automation, artificial intelligence, and client collaboration tools to help streamline legal service delivery and improve client experience. Role: Knowledge Manager (Innovation and Client Tech)/Innovation Technologist Location: Firm Wide Hours: Full Time or Part … inform decisions. Promote, grow, and support usage of these technologies - delivering training, presentations, and demonstrations to our end users. Assisting in the preparation and delivery of pitches to clients. Some ad hoc direct contact with clients on client facing knowledge enquiries. Keep up to date with new developments in More ❯

infrastructure projects. This position requires strong leadership skills, the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation. Key Responsibilities: Infrastructure Operations Manage the daily operations of IT infrastructure including servers, storage, networks, and cloud environments. Ensure uptime … Management Implement and optimise ITIL-based processes for incident, problem and change management. Drive process improvements to increase operational efficiency and reduce incidents. Ensure service level agreements (SLAs) are met or exceeded.Project Management Plan and manage infrastructure projects such as upgrades, migrations and deployments. Define project scope, timelines and … budgets, ensuring projects are delivered on time and within budget. Coordinate with vendors and service providers for procurement and support.Security & Compliance Collaborate with IT Compliance to ensure infrastructure is secure and compliant with industry regulations. Manage regular security audits, patch management and vulnerability assessments in accordance with the Vulnerability More ❯

developing low TRL technologies. Product Development – Development and support of Synoptix products, primarily in the AI and Computer Vision (object detection and track) domains. Service Development – Development of Synoptix services, including our upcoming AI Assurance service offering. Engineering Services – Delivery of engineering services on behalf of clients More ❯

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn's customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. … back office with permit dates Ensure all works are completed on time safely, within the permit and to the correct quality standard to allow delivery dates to be met Manage 2x field supervisors ensuring they are completing the required weekly safety checks 2x weekly safety checks to be carried More ❯