2 of 2 Service Delivery Jobs in Chorley

issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability More ❯

Job Title: Tier 1 Service Engineer Location: Chorley - 5 days per week (hybrid rota) Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving … escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem … Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration More ❯