1 to 25 of 50 Service Delivery Jobs in Lancashire

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … incurred beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation of the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … incurred beyond the designated base office will be covered by the business. Key Responsibilities Strategic Leadership: Support the development and implementation the organisation's service delivery strategy, ensuring alignment with overall organisational objectives, commissioner requirements, and participant needs. Operational Oversight: Oversee the day-to-day operations of service delivery, working with the Senior Operations Manager to ensure that all programmes are delivered in line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to More ❯

of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯

Pattern: Full-time Reference Number: G9914-25-0082 Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. … The End User Compute Support Analyst is responsible for triaging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support … Analyst to understand the importance of integrity and security of ICT systems. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model Career development Active wellbeing More ❯

Job Title: Project Delivery Lead Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793+ Depending on skills and experience What you'll be doing: The FCAS Secure Infrastructure Project Delivery Lead role is focused into the following key areas; Accountable for the integration of the shared service delivery teams to deliver critical highly complex secure infrastructure capabilities, at scale, to enable critical path programme activities to operate both nationally and internationally at elevated security classifications - projects range … and UK MOD stakeholders, the feedback of which will require implementing into the facility plans and may influence capability design to support the programme delivery strategy The overall goal is to enable the successful delivery of secure infrastructure capabilities ensuring UK MOD security accreditation and ongoing security integrity More ❯

IT Service Continuity Manager Location: Manchester (hybrid 2 to 3 days per week onsite) Rate: £500 to £600 per day via umbrella Legnth: 3 months Role Summary We have an exciting new contract opportunity as a IT Service Continuity Manager. The role will be an initial 3 month … risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation … Develop and deliver a Service Continuity annual exercise schedule Obtain service recovery assurance from third party Service Providers Identify and govern ITSC related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with More ❯

rollouts. Department Overview The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the … simultaneously in a fast-paced environment Prioritise on a continual basis ensuring that key tasks receive the greatest attention Support Stores Operatives to meet delivery targets within Deployment Ability to respond quickly and effectively to changes in a proactive manner Identify shortfalls in internal procedures and use escalation chain … for any procedural risks to the department and delivery numbers Prepare weekly and monthly performance reports to highlight peaks and troughs in areas and send to Deployment Manager to assess accordingly Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic … thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change More ❯

patterns. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of … and interpret data related to the digital user behaviour and experience, customer records and offline operations, identifying patterns in critical usage aspects such as service uptake, task completion rates etc, to provide actionable insights for the Digital Department and key stakeholders Design, develop and deploy models that relate to … App and Web user behaviour, customer profiles and more to improve healthcare service delivery through digital means Conduct advanced statistical analyses, including hypothesis testing and predictive modelling Question and improve open current models and data definitions based on insights and findings Collaborate with data engineers and software developers More ❯

Specialist, you\\\'ll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You\\\'ll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining … within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to … managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You\\\'re competent and experienced in supporting MS Windows desktop operating systems, the MS Office More ❯

Specialist, you'll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You'll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining … within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to … managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You're competent and experienced in supporting MS Windows desktop operating systems, the MS Office More ❯

Service Operations Systems and Process Lead Manchester Hybrid (2 days p/w on site) Up to £52,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a large scale transformation, and has big plans to grow … further at scale this year. As such, as we are looking to recruit an experience Service Operations Systems and Process Lead, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site … in Manchester 2 days per week. Role Summary: The Service Operations Systems and Process Lead supports a multi-team operations function by managing the use and development of ServiceNow and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service More ❯

to your recruiter about the options for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support … Providing specialist advice on toolset usage to the userbase Infrastructure Monitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a very proficient IT More ❯

to your recruiter about the options for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support … Providing specialist advice on toolset usage to the userbase Infrastructure Monitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a very proficient IT More ❯

IT Services Provider. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key … in internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build … and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues More ❯

IT Services Provider. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key … in internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build … and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues More ❯

IT Services Provider. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key … in internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build … and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues More ❯

Location: Blackburn Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities … in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build … and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity Thoroughly investigate issues More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess … their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including … maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement More ❯

experience in system integrations, operational improvements, and business readiness activities. Strong knowledge of business transformation, systems integration, and how these impact operational functions and service delivery. Project management qualification (e.g., PMP, PRINCE2, Agile) or equivalent experience in managing large-scale, cross-functional projects. Familiarity with change management methodologies and More ❯

West Sussex offices. In this role you'll be responsible for the Operational Management of our Motor Claims spend and delivering exceptional quality of service to our Customers both internal and external. You will ensure our customers receive the service we promise, finances are controlled and managed through … efficient and diligent engineering processes, and our claims cost and customer service delivery meet our department KPI's. We're all about people and we're passionate about continuous improvement, so you'll share your thoughts with the team to continually progress our methods and team knowledge. Core … agreed timescales and business parameters Liaise directly with customers Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service In the management of non-approved repairers, provide a complete triage solution Build and maintain professional working relationships with a range of suppliers Provide More ❯