1 of 1 Service Delivery Jobs in East Lothian

and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold calling in this role and may require occasional travel. Responsibilities: First … and update client records within the internal CRM system, ensuring data accuracy and accessibility. Proactively manage client communications and requests, providing regular updates and ensuring a high standard of service delivery. Monitor and resolve client support tickets, escalating and collaborating with technical teams when necessary. Use the Office 365 suite daily (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint) to More ❯