3 of 3 Service Delivery Jobs in Eastleigh

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you … ll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies … overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician … you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT … overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to More ❯