1 of 1 Service Delivery Jobs in Ellesmere Port

PURPOSE: Reporting to the Governance and Support Lead Business Support and Hierarchy the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester councils. The post holder will support all users providing training and technical advice across all … Unit4 and FP&A processes ensuring the delivery of a customer focussed service working effectively with the Council's Shared Service arrangements delivering excellent outcomes for users and achieving excellence in service provision. Principal responsibilities Under the guidance of the Governance & Support Lead Business Support and Hierarchy the post holder will be responsible for maintaining the … appropriate training documents and user guidance is up to date. The postholder will respond to queries from users through the Governance and Support Helpdesk providing solutions to low level service requests and incidents escalating complex issues where appropriate. Acting as a point of contact for change champions, and system users the post holder will ensure that the Governance & Support More ❯