1 of 1 Service Delivery Jobs in Erskine

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This … role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as part … British passport, have single nationality status, and have resided in the UK for over 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR) testing across More ❯