the Microsoft stack to join an MSP in their Whiteley offices. You will be responsible for leading a small team of 2nd Line Engineers from a technical perspective, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality servicedelivery across the client base. This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies. The Opportunity You will: Act as a 3rd Line escalation point for complex issues. Lead, mentor, and support a team of Engineers. work with the Helpdesk Manager to oversee day-to-day More ❯
strong leadership, and a clear vision for the future. You'll be stepping into a role with real influence, leading a team of six who manage the help desk, servicedelivery, and infrastructure. While the team is committed and capable, they've had little formal training, so a big part of your role will be to develop their … Essentials Plus certification, and laying the foundations for future innovation, including customer portals and digital solutions. What you'll need to succeed This role calls for someone who is delivery-focused, confident in decision-making, and not afraid to challenge the status quo. You'll need to be a strong communicator who can engage stakeholders across the business and … a leadership team that wants to see technology become a true enabler. The ideal candidate will bring proven experience in IT leadership, ideally gained within a multi-site or service-driven environment, and a strong track record of delivering technology transformation projects. You'll be an excellent communicator with the ability to manage stakeholders effectively, while also leading, coaching More ❯
