2 of 2 Service Delivery Jobs in Fleet

This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Project Manager - Key Responsibilities: - Successful delivery of assigned Network IT projects, on time and on budget. - - - Projects at KHIPU are a ‘Post Sale' activity, delivering the solutions of our primary Wired, Wireless and Security partners … Services Teams. They encompass the necessary Project and Technical documentation, agreed with the customer as being the success criteria of our project delivery. - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Liaising with customers, suppliers and internal departments on a regular basis to execute … projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Working closely with Account Managers, to ensure the correct number of professional service days are allocated to projects - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Project More ❯

drive success. As a Customer Success Manager , you will leverage your interpersonal skills along with strong industry and product knowledge to ensure our customers consistently receive high levels of service delivery, derive maximum value from our Quantios product(s), and ultimately become advocates for both our solutions and our company. You will work closely with customers to identify … gaps in our customer relationship map. Job Responsibilities Manage and own customer relationships throughout their lifecycle. Act as the main liaison between customers and internal teams to ensure excellent service delivery. Engage directly with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to … resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and cross-selling opportunities. Support commercial activities such as renewals, license upgrades, and professional services. Contribute to the continuous improvement of customer success processes. Job Requirements More ❯