1 of 1 Service Delivery Jobs in Flintshire

schemes which provide support to individuals with disabilities applying to those schemes. The ideal candidate will ensure that our card services team deliver outstanding service to customers and resolve enquiries related to the card scheme objectively and effectively. You will also play a vital role in promoting accessibility and … inclusivity across all interactions. Full training will be provided. Key Responsibilities: Lead and manage the day-to-day operations of the service desk team, ensuring efficient and effective service delivery. Set performance goals and monitor key metrics to assess team efficiency and customer satisfaction. Provide leadership and training … implement policies, procedures, and best practices for the help desk. Ensure compliance with company policies, industry standards including GDPR, and regulatory requirements in all service desk operations. Attending and reporting at customer accessibility working group meetings. Requirements: Proven experience in a management or leadership role within customer service More ❯