1 Service Delivery Jobs in North Wales

team.A diverse group of people who get stuck in and work together.Due to expansion within the team, we have a fantastic opportunity foran IT Service Desk Advisor to join us, and help support our stores on a 24/7 basis. Purpose of Role: To ensure that by working … To offer support and call resolution to all of Iceland Head Office and our Depots regarding hardware, software, and procedural issues, ensuring that the service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support … workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5% errors) Call length within set targets After Call Work within set targets Traces (including adherence to shifts and sickness): To accurately log all calls within the relevant call buckets To offer a first-time more »