2 of 2 Service Delivery Jobs in North Wales

team of IT support professionals, fostering a collaborative and high-performance culture. Ensure the team is well-trained and equipped to provide excellent support. Service Management: Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs. Continuously evaluate and improve service delivery processes. … degree in Computer Science, Information Technology, or related field. A Master's degree is a plus. 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams. Strong technical knowledge of IT infrastructure, systems, and support tools. ...

role reports to the IT Regional Cluster Lead and focuses on delivering high-quality services aligned with IT strategies. You will oversee incident management, service delivery, and compliance, advancing regional IT initiatives while coordinating with global teams in a fast-paced environment. #J-18808-Ljbffr ...