1 Service Delivery Jobs in Gateshead

Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in effectively … and manage Knowledge Base articles for their applications. Develop supporting application user process and procedures. Act as the point of escalation for major incidents, service failures, or customer complaints related to the services you support. Keep relevant Business Owners informed and engage in ongoing customer liaison until resolution. Possess more »