5 of 5 Service Delivery Jobs in Gloucester

Job Title: Customer Service Advisor Location: Gloucester, GL4 We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us. FibreNest is the provider of ultra-fast, full fibre broadband, delivering 100% totally unlimited full-fibre optic internet to customers … we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team. What is the role? This is an exciting opportunity for a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow-ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. More ❯

hours per week, 52 weeks per year 5 days per week, variable between 07.30 17.30 25.5 days rising to 30.5 days after five years service The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves … Senior IT Analysts, organise and monitor own workloads to meet organisational needs. Ensure the prioritisation of own workloads is implemented efficiently and effectively. IT Service Desk and Support The IT Support Field Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and … resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access to the IT resources required to perform More ❯

Improvement Officer to join Legal Services. This post will focus on improving the ways which we work to consistently improve the efficiency of our service delivery to our client service areas. As such, the work you will be carrying out will not only be pivotal to Legal … Services but also invaluable to all Service Areas in Gloucestershire County Council. In return you will be part of a team that actively encourages career development opportunities should that be something of interest or importance to you. Please do apply if you are happy to: Lead on numerous projects … of both remote and office working arrangements are available for this role. 25.5 days annual leave rising to 30.5 days after 5 years continuous service (excluding bank holidays). An option to purchase 10 days of additional leave per year (pro rata for part-time staff). Family friendly More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯