7 of 7 Service Delivery Jobs in Gloucester

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication … analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

next level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/fix … accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. At DXC, one of our platinum accounts has opening for a Service Delivery position. The successful candidate will work within multiple teams and will be innovative and analytical with a good eye for detail. Your role will include implementing standards … policies, and procedures for continual service improvement. Location - Gloucestershire (5 days onsite) Essential Job Functions: • Assist in the management and operation of infrastructure services, providing support to the team. • Contribute to the implementation of infrastructure strategies and projects. • Help maintain the performance and availability of infrastructure systems while troubleshooting issues. • Collaborate with other teams to understand their infrastructure requirements More ❯

Services Manager £45,000-£50,000 Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

be eligible for SC-level UK Security Clearance. If you are a strong Unix or Linux Engineer, you can be trained into Solaris technology. Key Responsibilities: Deliver exceptional customer service, acting as a focal point during emergency support hours (24/7). Support disaster recovery tests across multiple virtual platforms. Address security vulnerabilities identified by the compliance team. … technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow best practices and standards in infrastructure service delivery. Utilise technical skills to resolve infrastructure issues and incidents. Essential skills: Knowledge and hands-on Engineering experience with Unix/Linux/IBM AIX systems Minimum 2 years More ❯

dependant on experience 37 hours per week, 52 weeks per year 5 days per week, variable between 07.30 17.30 25.5 days rising to 30.5 days after five years service The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves on-site troubleshooting, routine maintenance, and … Level 2 Support Analyst and Senior IT Analysts, organise and monitor own workloads to meet organisational needs. Ensure the prioritisation of own workloads is implemented efficiently and effectively. IT Service Desk and Support The IT Support Field Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and resolving hardware and software problems. … Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access to the IT resources required to perform their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support More ❯