4 of 4 Service Delivery Jobs in Gloucester

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager … seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will … also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain More ❯

knowledge in ServiceNow Admin, ServiceNow Developer, Python, JavaScript. The ServiceNow Automation Analyst is responsible for analyzing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience. This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

governance while mentoring others in a supportive, cross-government digital and data community. Salary £57,400 - £64,300 (rising to £71,300) plus 29% pension contribution and other Civil Service benefits. Flexible, hybrid working based in Plymouth, Weymouth or Gloucester. It is an exciting time for HM Land Registry (HMLR) as they continue on a major transformation programme. HMLR … property across England and Wales. Job role The role supports data management including data governance and provides leadership on HMLRs Data Architecture. A senior Data Architect will lead the delivery of the organisations vision for data through data design, collaborating with technical and non-technical colleagues to ensure data is managed properly and meets the organisation's needs. The … data policy and standards affecting data management and will be aware of, and take account of, cross-government data architecture initiatives. The post holder will be responsible for the delivery of data designs, models and artefacts that describe HMLR data architecture, will understand the relevant strategies that influence these and will contribute to wider activities that define future roadmaps. More ❯