21 of 21 Service Delivery Jobs in High Wycombe

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

United Kingdom for the last 5 years. You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience … Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

We are seeking a Senior IT Support Engineer to join a dynamic and growing IT service provider based in High Wycombe, Buckinghamshire. This is a fantastic opportunity for an experienced IT professional to play a key role in shaping technical operations, mentoring junior staff, and contributing to the strategic direction of the IT support function. Key Responsibilities for the … Senior IT Support Engineer in High Wycombe, Buckinghamshire include: Lead and manage complex technical support issues across client environments, ensuring high standards of service delivery. Provide expert support in Windows technologies and related infrastructure (server, desktop, cloud, and network environments). Oversee and contribute to BAU support as well as deliver technical input on IT projects (migrations, deployments, upgrades … . Act as an escalation point for the support team and work closely with stakeholders to drive issue resolution and service improvements. Mentor and guide junior engineers, sharing knowledge and fostering technical growth across the team. Assist in shaping IT policies, documentation, and best practices across client systems. Key Requirements for the position of Senior IT Support Engineer in More ❯

the Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing staff performance Desirable criteria Member of relevant professional body Skills & Capabilities Planning and delivering … under tight, changing timelines within financial constraints Understanding national policy implementation Experience managing budgets and financial processes Promotion of equality and good working relationships Experience in project management and service delivery Excellent customer service, teamwork, self-motivation, and integrity Openness to change and development Our organisation offers flexible and hybrid working arrangements, with locations adaptable within the More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Manager duties during P1 incidents. This is a full-time, permanent … role, possible remote in the UK/Ireland or at our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The candidate should be able to work on-site with clients and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer and the Itineris project and service delivery teams. They will be responsible for the success of the UMAX solution by ensuring customer needs are managed from a business and market regulations perspective . The … marketing. Contribute to the evolution of the Itineris standard UMAX solution to go to market. Collaborate closely and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams. Participate in project progress meetings and proactively identify risk areas . Apply your expertise to deliver high-quality consulting services to new and existing customers. Work with Itineris More ❯

At Paradigm Housing Group, we're committed to delivering excellent customer service and using data to drive smarter, more responsive decision-making. We're looking for a detail oriented and analytical Data Analyst to join our Customer Directorate and help us turn data into actionable insight that improves services and enhances the customer experience. This is a fantastic opportunity … to work at the heart of a forward-thinking housing provider, supporting strategic projects and helping shape the future of customer service through high-value, accurate data analysis and reporting. Working within the Customer Data & Performance team, you will have the opportunity to be at the heart of answering key business questions and solving business problems to drive tangible … improvements in both service levels and customer satisfaction. What You'll Be Doing: Analysing customer data to generate meaningful insight that informs service design and delivery. Supporting the improvement of data quality across systems by identifying gaps and working with teams to resolve them. Producing reports, dashboards, and performance metrics to support business planning and transformation projects. Collaborating More ❯

work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on … Managing all paperwork Ensuring customer expectations are met Managing workload Quality Management Achieving company KPIs for attendance in line with the clients' SLA Teamwork and collaboration Problem solving Customer service Understanding and meeting guidelines and standards of work expected by JCI/ISSG Maintaining a professional appearance and manner to promote the image of the Company Setting a good … all company rules and regulations Completing necessary Company documentation punctually and in accordance with guidelines Observing and adhering to company health & safety guidelines Contacts: External: Customers, Suppliers, Contractors Internal: Service Delivery Manager, Service Desk, Other internal departments Qualifications: FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They’re now looking for a Client Service Executive to join their team.This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You’ll be the first point of contact for clients … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. More ❯

in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth. The Client Services team handles all day-to-day relations and service delivery for Ebury's Mass Payment clients. All late-stage and post-sales support - e.g. service solutions building and mapping, implementation/client training, enquiry handling and … Account Manager, you'll act as a senior operational member of the team and the point of contact for some of our key enterprise-level corporate clients, providing daily service support and trading assistance. The support team is responsible for front-end service delivery to these key clients in a high paced environment, and you'll have … the leadership skills to match. You'll have demonstrable account management skills coupled with technical and operational payment knowledge in order to deliver industry-leading day-to-day service to our enterprise-level accounts. You'll be servicing the primary revenue and growth area of the business at an exciting time for the company, at the forefront as an More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They’re now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You’ll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1–3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. More ❯

Social network you want to login/join with: Head of Service Delivery and QA, high wycombe col-narrow-left Client: Spectrum IT Recruitment Location: high wycombe, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for … an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous … improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working More ❯

rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first … and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes … escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team More ❯

and hardware acquisitions and upgrades. Core Responsibilities: Maintain all elements of IT Infrastructure, supporting and optimising key functional areas, particularly server infrastructure and all local onsite infrastructure. Monitor IT service performance, availability and capacity Ensure data center capacity is measured and provide regular capacity reports and appropriate availability Test and document disaster recovery and business continuity plans Apply technical … support concepts to deliver the highest standard of technical support Support the review of system architecture and recommend improvements in line with Service Delivery Essential Requirements: Knowledge necessary to propose relevant IT responses to changing business and project risks Azure administration Scripting, patching, and monitoring SCCM and endpoint protection Had experience with Migrations of Office 365, including emails More ❯

30am – 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will … suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: Provide day-to-day technical and administrative support to the service team Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms) Reconcile rent and housing benefit payments … including year-end processing Prepare and analyse service data for reports, KPIs and performance reviews Support the production of letters, notices, and formal documentation Respond to FOI requests and basic-level complaints, ensuring accurate records Contribute to resident engagement activities and training coordination Maintain up-to-date manual and electronic records and filing systems Share knowledge across the team More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

working. Role Overview: As a Workday Engagement Manager you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle … Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought leadership. Managing all aspects of [project/post deployment service] delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop … an integrated delivery ethic. Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer. Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement. #TECH More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯