Local Authorities and Housing Associations. Duties & Responsibilities The key responsibilities for this role are as follows: * Provide customer centric support to Fortem employees. The ServiceDelivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. * Working with … the Field ServiceDelivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to … the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the ServiceDelivery Team. * Taking ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution. * Adhering to policies and procedures. * Responsible for Active Directory management in terms More ❯
vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, ServiceDelivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions to More ❯
vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, ServiceDelivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions to More ❯
