2 of 2 Service Delivery Jobs in Horsham

and support with their development goals. Document solutions, processes, and best practices to build team knowledge and reduce single points of failure. Participate in disaster recovery planning, testing, and service continuity initiatives. Skills & Experience Essential Strong experience with Windows Server environments, including Active Directory, Group Policy, DNS/DHCP, and file/print services. Excellent understanding of Azure AD … Proactive, organised, and capable of managing own workload while supporting others. Willingness to share knowledge and coach others without formal line management responsibilities. Committed to high standards of IT service delivery and information security. Highly organised and methodical approach, with an eye for detail. The ability to work independently when required. A flexible, conscientious, and diligent attitude. Excellent … working arrangements 28 days annual leave Christmas closure Holiday purchasing scheme Benefits: Group pension plan - matched contributions up to 5% Income protection scheme Employee Assistance Programme including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations Life assurance policy, including bereavement counselling and probate helpline Company shares incentive plan and save as you earn scheme More ❯

minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational … efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies More ❯