act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you ll play a key role in ensuring excellent servicedelivery, compliance, and continuous improvement. What You ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯
act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you'll play a key role in ensuring excellent servicedelivery, compliance, and continuous improvement. What You'll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯
act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you’ll play a key role in ensuring excellent servicedelivery, compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯