1 to 25 of 50 Service Delivery Jobs in Ipswich

Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective … operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and … ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service More ❯

network you want to login/join with: Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding … delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is … You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and More ❯

The Service Quality and Improvement role is responsible for driving continuous improvement in the quality of services, ensuring that organizational performance meets high standards of excellence. This role focuses on monitoring, evaluating, and enhancing service delivery, implementing best practices, and leading initiatives that improve customer satisfaction, compliance … and operational efficiency. The role requires collaboration with internal teams and stakeholders to embed a culture of continuous improvement across all service areas. The role is hybrid (minimum 1 day in a week) and will be based at Ipswich. Daily Activities: Develop, implement, and maintain quality assurance frameworks, standards … to ensure services meet regulatory and company expectations Gathering and analysing data from multiple sources and searching for patterns or trends that lead to service improvement opportunities. Building a clearer picture of agent-customer interaction goals and streamlining the process to achieve higher customer satisfaction rates Reviewing data based More ❯

to login/join with: We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful … be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with More ❯

supporting your growth and development in challenging projects. The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service in service delivery and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

Description The Service Quality and Improvement role is responsible for driving continuous improvement in the quality of services, ensuring that organizational performance meets high standards of excellence. This role focuses on monitoring, evaluating, and enhancing service delivery, implementing best practices, and leading initiatives that improve customer satisfaction … compliance, and operational efficiency. The role requires collaboration with internal teams and stakeholders to embed a culture of continuous improvement across all service areas. The role is Ipswich based. The Role Develop, implement, and maintain quality assurance frameworks, standards, and protocols to ensure services meet regulatory and company expectations … Gathering and analyzing data from multiple sources and searching for patterns or trends that lead to service improvement opportunities Building a clearer picture of agent-customer interaction goals and streamlining the process to achieve higher customer satisfaction rates Reviewing data based on performance channels on the effectiveness of technical More ❯

the business unit, oversees cost management, drives internal infrastructure reliability, and collaborates with business development, account management, the CCO, and marketing to evolve our service offerings and support our growth ambitions. Key Responsibilities Help define, refine, and evolve the managed services and support strategy in alignment with overall business … growth objectives. Identify market trends, customer needs, and emerging technologies to inform service roadmap and competitive positioning. Work closely with our vendors and partners to help shape our product offerings and service delivery. Manage and mentor a team of 20 staff, including the service desk manager, practice … planning, and continuous learning initiatives to foster a high-performance culture. Ensure partner certifications are achieved and maintained in line with the business strategy. Service Delivery & Collaboration Work closely with the Service Desk Manager and Practice Leads to ensure efficient, consistent, and high value 24x7 service More ❯

Buckinghamshire Contract: Permanent Full time – 37.5 hours per week Mon to Friday 9am to 5pm Salary Range: £63,000 to £70,000 Client/Service: Castlefield Recruitment are partnering with a leading charity based in Buckinghamshire who are seeking a qualified and experienced Clinical Scientist with HCPC registration to … Monitoring (TDM) Unit which is the foremost provider of anti-seizure drug monitoring services in the United Kingdom and internationally. The ISO15189 accredited medical service provides personalised medication dosing support for people with epilepsy, enabling better seizure control and improving the lives of people with epilepsy. Key Responsibilities: Responsible … accredited laboratory. Ensures that all regulatory and accreditation requirements for the laboratory are met. Assists in maintaining and continually improving the high-quality analytical service the Unit provides. Ensures that all the requirements of ISO15189:2022 are maintained. Implement regulatory-compliant laboratory information management system. Main Duties: Service More ❯

customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with … Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager … during P1 incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The candidate should be able to work both on customer sites and More ❯

drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and … is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced … users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service More ❯

SLAs, QBRs, risk assessments). Ensure commercial engagements meet internal sourcing policies, risk appetite, and procurement standards. Partner with Technology leaders to evaluate vendor delivery against service expectations and change roadmaps. Develop and maintain a comprehensive vendor landscape view services delivered, dependencies, risks, and compliance coverage. Track vendor … frameworks such as ITIL, COBIT, CIPS, and relevant compliance regimes. Excellent interpersonal, negotiation, and stakeholder management skills. Certifications in procurement, vendor management, or IT service delivery are a strong plus. Experience working within a regulated or data-sensitive environment (e.g., healthcare, financial services) is advantageous. Why Apply? You … improving healthcare outcomes through smarter technology. With a major digital transformation underway, now is the time to shape and influence how vendor strategy enables delivery at scale. Bring your leadership, supplier expertise, and commercial mindset to a business where your impact will be visible and lasting. Interested? Let’s More ❯

development as a Cloud Engineer through challenging projects. The Cloud Engineer will develop and maintain technical relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction. More ❯

be fully remote based in the UK. About the Role: As a Cloud Systems Administrator at CirrusHQ you will primarily be responsible for the delivery of a wide variety of Professional Services projects and working within our managed services team to resolve incidents and action customer service requests. … museum collection or collecting data from the stratosphere to measure global climate change. You will act as an internal escalation point for the managed service team to resolve complex issues including priority 1 outages and non-standard tickets. Using your skills, you’ll bring best practice experience to align … the project to a high standard, to the project scope within the project time and budget constraints Support solutions architects in hands on project delivery Applying and challenging best practices to ensure a secure, optimised and efficient AWS infrastructure across our customer base Act as a point of escalation More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

are robust, scalable, and aligned with enterprise architecture principles and best practices. Actively manage change initiatives impacting shared services, ensuring minimal disruption and optimal service delivery Serve as a key liaison between business stakeholders and technology teams to validate that solutions meet functional and non-functional requirements. Represent … the technology programme delivery team in interactions with other segment technology teams and enterprise architecture groups, ensuring strategic alignment and coherence across initiatives. Assist in problem resolution and support the development team through consultation and problem research Hands-on development may be required to demonstrate component selection and prototyping … and Standards: Facilitate and nurture an Architecture Community of Practice to promote knowledge sharing, collaboration, and continuous improvement across teams Own and manage the service catalogue, ensuring it is accurate, current, and reflective of all shared services in the service-oriented architecture Participate and recommend prioritisation through the More ❯

without visa sponsorship. Must haves: 2+ years of commercial experience as a Product Owner/Manager Hands-on experience in user-focused product or service delivery Familiarity with government digital service standards Deep understanding of agile methodologies and their practical application Experience working with both business and … technical teams to align requirements and delivery Ability to manage competing priorities and make business-driven decisions Flexibility to support multiple roles within agile teams Leadership skills and stakeholder management capabilities Commitment to personal and professional growth, preferably with certifications like PSPO or PSM About the Role We are … services, working closely with cross-functional teams to deliver value. You’ll join a community of digital professionals passionate about user-centred design, agile delivery, and innovation. The team values critical thinking and impactful solutions aligned with strategic goals. Key Responsibilities As a Product Owner, you will: Own and More ❯

to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork … account strategy and roadmap with key expectations that drive ● Formulating and aligning strategies with operational objectives - identify process ● improvements and innovative tools to enhance service delivery aligned with our clients' key priorities ● Establishing trusted and consultative customer relationships with senior executives in clients ● Creating C-suite and Sr. … our value creation and drive significant sources of incremental revenue and new opportunity development within all client BU's we can address ● Developing strong service relationships with our customers, dealing with end-to- end operational issues and bringing the global team together to collectively own the end-to-end More ❯

software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts … IP Addressing, Firewalls, ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to … implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions More ❯

Job location Hybrid - Ipswich min 2 days per week/Home based Employment status Permanent, Full-time CANDIDATE PROFILE The DPO Centre is a service business looking to recruit proactive, motivated, enthusiastic, customer-driven, commercially aware team players who can demonstrate a passion for their work and align with … contributing to building the overall knowledge base of the DPO Centre’s team Supporting the development of DPO Centre’s internal processes to streamline service delivery Working with an ever more prestigious portfolio of clients Developing sector-specific expertise and becoming an expert in the field Opportunities for … problem-solving skills Highly responsive with a can-do attitude and flexible working style Proven ability to deliver at pace and manage a quality service Required skills A solid knowledge of the UK GDPR and Data Protection Act 2018 Extensive experience dealing with the full lifecycle of SAR requests. More ❯

advising our clients in the application of complex legislation to real life situations. Leading by example in terms of client relationships, technical quality, and service delivery. Manage people including coaching and developing junior staff. Liaise with HMRC specialists to facilitate the agreement of R&D claims. Build an internal More ❯

with leading global vendors including Workday, SAP, Oracle, Salesforce, Microsoft, ServiceNow, and Dayforce. With deep roots in the contract market and a high-performing delivery function already in place, we’re now looking for a Business Development Consultant to take ownership of client acquisition and contract revenue growth across … of the most in-demand skill sets in the tech world Access a trusted brand with preferred supplier status and global credibility Work alongside delivery consultants who focus purely on sourcing, so you stay client-facing Drive high-volume, fast-moving contract revenue with immediate earning potential Operate in … revenue across our cloud tech markets. You’ll focus on identifying hiring demand, securing client relationships and generating contract requirements that feed into our delivery engine. Your day-to-day will include: Securing new client relationships across ERP, HCM and enterprise software markets Running structured outreach campaigns to open More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer and the Itineris project and service delivery teams. They will be responsible for the success of the UMAX solution by ensuring customers’ needs are managed, from a business and … evolution of the standard UMAX solution to go to market. Collaborate closely and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams. Participate in project progress meetings and proactively identify risk areas . Apply expertise to deliver high-quality consulting services to new and existing More ❯