2 of 2 Service Delivery Jobs in Jarrow

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

Integrated Mental Health Service Data Analyst The post holder will be a member of thePrimary Care Mental Health team. In addition, the post will be responsible fordeveloping templates for the extraction of data from GP practices through EMIS,and ensuring clean data is uploaded onto the Mental Health Data Set. This post will also support the Primary CareMental Health … to work collaboratively, delivering services at scale across theborough of South Tyneside and is formed from 18 of the 21 practices acrossSouth Tyneside. Job responsibilities The Integrated Mental Health Service Data Analyst will be a key member of the Primary Care Mental Health Team, playing a vital role in supporting service delivery through effective data management and … the data-focused responsibilities, the role will provide support to the Primary Care Mental Health Services Reception, contributing to the smooth running of front-line services and ensuring excellent service user experience. Person Specification Knowledge and Skills Strong verbal and written communication skills, with an ability to work collaboratively, manage expectations and build positive relationships with stakeholders To ability More ❯