2 of 2 Service Delivery Jobs in Kidderminster

Service Desk Coordinator Location: Kidderminster Salary: £23,809.50 - £25,000 per annum (Depending on experience) Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, the company have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this … project managers, their hardware specialist IT brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager … Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including in periods of holiday and absence More ❯

Interviews will take place on 20 August 2025. About the role Advice Services Manager to lead a dedicated team, ensuring the delivery of our services meets high standards of quality and compliance. This role will involve leadership, strategic development, and direct support for our advisers across welfare benefits, debt, and energy advice services. Key Responsibilities: • Oversee the delivery … of advice services via telephone, email, in person, and at outreach venues. • Line manage and support team leads, debt caseworkers, and the energy adviser. • Develop and implement improvements to service processes and quality standards. • Provide continuous professional development, supervision, and support to the team. • Monitor performance, ensuring adherence to service delivery targets and compliance. • Manage client records More ❯