3 of 3 Service Delivery Jobs in Worcestershire

Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition … this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks … for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and … efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

range of fire safety systems by leveraging our group of specialist companies, helping to broaden client solutions and increase earning potential Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in some of these areas: Proven More ❯