21 of 21 Service Delivery Jobs in Lanarkshire

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience ...

powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Looking for your next career move? Consider becoming a Service Delivery Manager.Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements … clients and technologies.Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop expertise in service governance and operational excellence, and build skills that are highly valued across the organisation. Whether your background is technical, operational or project-focused ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business click apply ...

take, guiding us to deliver impact how and where it matters most.Connect to your opportunity We are seeking an experienced and highly motivated Technical Delivery Manager to support the successful delivery of complex, high-impact technology programmes and projects across our work in central government. This role needs … strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical Delivery Manager, you will ...

looking for your next opportunity within the IT function at Mitie? We are seeking an experienced and driven IT Manager to support the delivery of technology services across the JPECCS contract in Scotland. This role is critical in ensuring IT services are aligned to front-line operational needs across … bases. Acting as the key interface between operational teams and IT, you will ensure technology solutions are effective, secure, and enable safe and efficient service delivery.You will work closely with stakeholders including SPS, operational teams, and suppliers, while travelling across locations to maintain strong visibility and relationships.Main DutiesAct ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.About the jobThe Cloud Services Delivery team is looking for a Cloud Services Delivery Manager to provide expertise in cloud industry best practices and stay up to date with … investment, while deepening your expertise across cutting-edge technologies and collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will:Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise ...

advisor.Develop strategic technology roadmaps aligned to business objectives and future growth.Ensure customers maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use service data and customer insights to drive continuous improvement, adoption, and retention.Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.This is an opportunity to become a strategic partner to your customers ...

Senior User ResearcherAbout the RoleWe are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.Working … range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.Experience working ...

client and partner organisations. A key outcome of this project is to support more consistent processes, improved transparency and reporting, and a more sustainable service model for handling correspondence, including Freedom of Information requests (FOIs), Parliamentary Questions and Ministerial and general correspondence As a Senior User Researcher, you will … well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities and contribute to the design of inclusive and accessible services. ...

broader business objectives and transformation agendas.Developing technology strategies, target operating models and long-term transformation roadmaps.Identifying opportunities to improve performance, drive growth and enhance service delivery through technology.Creating business cases and investment strategies to support major technology initiatives.Contributing to thought leadership, market insights and industry-focused propositions.Supporting business ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

staff. Working across multiple levels within the organization, you will identify, socialize, and mitigate technology-related risks, drawing on your knowledge of architectural solutions, service delivery, and component failure impact.Job responsibilitiesManage and drive risk and control governance for the Infrastructure Platforms Compute lines, ensuring alignment with firmwide standards ...

Manager, Managed Cloud Services, Delivery – Hybrid, Glasgow, Marlow, London, UKWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility … Fast Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure … delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsIdentify and mitigate ...

recruiting for a Team Leader for a leading IT service provider based on site in East Kilbride. We're looking for a driven and organised Team Leader to join our Onsite Services Group. In this role, you'll lead a team of technicians and support staff to deliver high … boarding-across both internal employees and partner provided resources. Ensure full compliance with internal processes such as expenses, overtime, training and health & safety. Operational Delivery (20-50%) Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs). Collaborate with Delivery Leadership, swap ...

matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.Job responsibilitiesLead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibilityLead multiple teams from … culture of continuous learning and improvement.Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards. Required qualifications, capabilities, and skillsExtensive clearing experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.Demonstrated expertise ...

combining deep Insurance industry knowledge with both business advisory experience and technical expertise.Our proposition differs from our competitors as we are not purely delivery-focused. We pride ourselves on providing a more consultative and strategic approach to quality engineering which results in our Insurance clients experiencing a premium service … will shape test strategy across traditional and agile programmes. You will also build senior client relationships and strengthen leadership capability. Responsibilities include:Lead delivery programmes by defining modern Quality Engineering strategies, test architectures, and assurance frameworks. Work closely with multi-capability teams and senior business and IT stakeholders ...