8 of 8 Service Delivery Jobs in Lanarkshire

of trained employees available to sign post employees Discounts, cash back and offers - offers on big high street stores, travel, show tickets, cinema gym membership and lots more! Long Service Recognition Health Cash Back Plan - For a small monthly fee, you can take advantage of unlimited GP consultations, cash back on everyday medical expenses such as physiotherapy, dental, chiropractor … MICROSOFT 365 ADMINISTRATION & SUPPORT Resolve escalated M365-related tickets from local IT teams via Freshservice. Manage user lifecycle processes, including onboarding, offboarding, and license assignment. Monitor and communicate M365 service incidents and advisories. Perform regular tenant hygiene and compliance checks. Stay current with Microsoft roadmap updates and recommend improvements. Use Microsoft 365 Copilot to enhance productivity and support internal … company health and safety policies and procedures, and contribute to maintaining a safe working environment. Measurements: Performance in this role will be assessed based on the following key accountabilities: Service Delivery: Timely resolution of Microsoft 365-related support tickets in line with agreed SLAs. Platform Health: Completion of regular tenant hygiene tasks and proactive identification of issues. Change More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play … a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive … a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are … uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An understanding of large scale infrastructure technologies including but not limited to: End User Device Configuration; Software Delivery; Hybrid Cloud Computing; Infrastructure Security Controls; Device Management Processes and Tools. • Modern cloud based device management tools and technologies such as Intune, Windows Autopilot, cloud hosted virtualised devices, or More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

the following: You will be responsible for delivering Vault services to customers running in Google Cloud You will work with the Vault squad supporting Engineering & Operational tasks, ranging from service delivery, automation, DevOps tasks and supporting an on-call rota Working with the Vault squad & wider Technology stakeholders, you will support the continuous improvement of our services through More ❯

lead a high performing technical team within a progressive, cloud first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, including SD WAN, cloud networking, and next generation security architecture, the business continues to modernise and optimise its IT operations. You … drive network improvement initiatives, ensure robust documentation and change control processes, and play a key role in strategic technology projects. Your day to day responsibilities will blend team leadership, service assurance, vendor governance, and architectural oversight, all with a strong emphasis on networking excellence. What We're Looking For ** Strong knowledge of enterprise networking technologies particularly Cisco, SD WAN … firewalls and MPLS VPN technologies ** Skilled at translating technical issues into meaningful insight for non technical stakeholders ** A collaborative approach, able to work effectively across infrastructure, cloud, security, and service delivery functions ** Industry certifications (e.g., CCNP, CCIE) would be beneficial The Offer You'll receive a very competitive salary and benefits package, hybrid working (typically 3 days in More ❯

Oversee, manage, and develop a defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management essential Competent levels of IT More ❯