13 of 13 Service Delivery Jobs in Liverpool

and externally • Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing • Have a good understanding … Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize effectively Highly organised Experience in B2B tech or sales development industry is desirable but not necessary A bachelor's More ❯

users with general setup and daily 1st line support. You will operate in a fast-paced and dynamic work environment with a team of 8 Technicians, Engineers and Service Delivery and learn new tech and systems as you gain invaluable experience to grow within your career and the company. You need to bring your personality with excellent customer … service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool . This is an on-site role, with the successful candidate expected to be in the o ffice five days a week initially. As you progress More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

Economics/Business/Accountancy SQL experience is desirable but not essential Ability to work to tight deadlines Good written and oral communication skills Commitment to high standards of service delivery A professional approach and can-do attitude If you are interested in this role please contact John Devlin at Agility Resourcing. Please note due to the large More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has a high degree … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯

Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across LSTM Main Activities Install, configure, and troubleshoot IT and AV equipment. Install and troubleshoot a broad range of business … and provisioning Microsoft 365 accounts Communicate clearly with staff and students and assist in resolving IT and AV issues. Provide individual IT support to staff when requested through the Service Desk Responding to Change Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members Assist with the implementation of major developments and More ❯

Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across LSTM Main Activities Install, configure, and troubleshoot IT and AV equipment. Install and troubleshoot a broad range of business … and provisioning Microsoft 365 accounts Communicate clearly with staff and students and assist in resolving IT and AV issues. Provide individual IT support to staff when requested through the Service Desk Responding to Change Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members Assist with the implementation of major developments and More ❯

level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role … involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Liverpool, L40 Contract Length: 12 months (visibility to go permanent afterwards) Key responsibilities Unbox, install, and connect desktop hardware and peripherals at … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to More ❯

our arb, de-vegetation and environmental works within the Utilities division. You will be: Driving sales and developing new business whilst collaborating with our operations teams to deliver seamless service and identify cross-selling opportunities. Acting as the strategic lead for our clients within the Utilities division of our business, ensuring long-term partnerships and high satisfaction. Driving new … client acquisition as well as client retention and revenue growth through relationship management, service excellence, and contract expansion. Monitoring market trends and industry insights to inform business strategies and stay ahead of competitors. Overseeing contract renewals, variations, and change control processes to ensure compliance and efficiency. Reporting on key performance metrics to senior leadership, ensuring continuous improvement. What we … looking for: This is a great opportunity for a Senior Business Development Manager or Director with proven experience in business development, senior client management, and account leadership within a service sector business or tier 1 contractor. You'll need to be a natural salesperson as well as a successful relationship-builder, confident in liaising with executive stakeholders and negotiating More ❯

Position: Service Delivery Lead. Location: Thompsons Funeral Directors, Bootle. Job Type: Full-time, 38.33 Hours per week. Salary: up to £32,728.25 We're looking for a dedicated and compassionate individual to join our team at Thompsons Funeral Directors as a Service Delivery Lead click apply for full job details More ❯

Position: Service Delivery Lead. Location: Thompsons Funeral Directors, Bootle. Job Type: Full-time, 38.33 Hours per week. Salary: up to £32,728.25 We're looking for a dedicated and compassionate individual to join our team at Thompsons Funeral Directors as a Service Delivery Lead . You will oversee the end-to-end care journey of the … every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage … the deceased during their final journey. Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs. Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve. Ensure vehicles and resources are managed effectively for seamless operations. Monitor key performance indicators and use insights to enhance service delivery. About you We More ❯

We are recruiting for Installation Technicians for a leading IT service provider, we are looking for people for sites in Liverpool, Warrington & Manchester. Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables More ❯