11 of 11 Service Delivery Jobs in Merseyside

rollouts. Department Overview The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the … simultaneously in a fast-paced environment Prioritise on a continual basis ensuring that key tasks receive the greatest attention Support Stores Operatives to meet delivery targets within Deployment Ability to respond quickly and effectively to changes in a proactive manner Identify shortfalls in internal procedures and use escalation chain … for any procedural risks to the department and delivery numbers Prepare weekly and monthly performance reports to highlight peaks and troughs in areas and send to Deployment Manager to assess accordingly Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding … and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and active Directory. Understanding … device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Development Manager DOE Merseyside Our Client Our client is an award-winning family run construction business based in Merseyside. They support housing associations, outsourced service providers, insurers and domestic customers with emergency and planned repair and maintenance services. Having achieved consistent year-on-year growth and with recent investment … closely with senior leadership and cross-functional teams, the Business Development Manager will play a key role in ensuring smooth transitions from sales to service delivery, maintaining positive client relationships and contributing to the company's reputation for professionalism and quality. This is an exciting opportunity for a More ❯

job for you. Business Systems Manager (People). About the Role: This is a key senior management role within our Digital, Data and Technology service of the Council and will support our ambitious Digital Transformation journey linked to centralising application support functions. The role will be fully accountable for … interfaces. We would like to hear from you if you have extensive and proven experience as a senior technical manager with accountability for successful service delivery across a range of disciplines within a complex ICT/application support environment including external 3rd party suppliers and development partners. You More ❯

productivity and maximise conversion rates. Tailor customer proposals using cost calculation methods to ensure competitiveness and profitability. Collaborate with internal teams to guarantee smooth service delivery and high customer satisfaction. Build strong internal relationships to support the alignment and achievement of sales goals. Create and distribute reports to More ❯

as the key point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer cases. … and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and resolve any issues or delays with suppliers to maintain timelines. * Support Assistance: Assist with support cases during busier periods and collaborate with More ❯

environmental works within the Utilities division. You will be: Driving sales and developing new business whilst collaborating with our operations teams to deliver seamless service and identify cross-selling opportunities. Acting as the strategic lead for our clients within the Utilities division of our business, ensuring long-term partnerships … and high satisfaction. Driving new client acquisition as well as client retention and revenue growth through relationship management, service excellence, and contract expansion. Monitoring market trends and industry insights to inform business strategies and stay ahead of competitors. Overseeing contract renewals, variations, and change control processes to ensure compliance … great opportunity for a Senior Business Development Manager or Director with proven experience in business development, senior client management, and account leadership within a service sector business or tier 1 contractor. You'll need to be a natural salesperson as well as a successful relationship-builder, confident in liaising More ❯

environmental works within the Utilities division. You will be: Driving sales and developing new business whilst collaborating with our operations teams to deliver seamless service and identify cross-selling opportunities. Acting as the strategic lead for our clients within the Utilities division of our business, ensuring long-term partnerships … and high satisfaction. Driving new client acquisition as well as client retention and revenue growth through relationship management, service excellence, and contract expansion. Monitoring market trends and industry insights to inform business strategies and stay ahead of competitors. Overseeing contract renewals, variations, and change control processes to ensure compliance … great opportunity for a Senior Business Development Manager or Director with proven experience in business development, senior client management, and account leadership within a service sector business or tier 1 contractor. You'll need to be a natural sales person as well as a successful relationship-builder, confident in More ❯

Job Purpose To provide an Integrated Information Technology based Operational Support Service with visible presence within Merseyside relating to road traffic enforcement activity thereby supporting the force in delivering the Safer Roads Agenda; being responsible for the capture, validation and processing of offences captured by static and mobile speed … PENTIP, PNC, NICHE RMS, EVIEW, ELVIS, OSHENS, QAS (not exhaustive) and other relevant IT Systems, Microsoft products including Outlook and force intranet to enable service delivery. Organisational Skills to be able to plan and prioritise work effectively due to fluctuation of workloads. Must be physically able to lift cameras More ❯