9 of 9 Service Delivery Jobs in Merseyside

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and … suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support More ❯

duties will include; To assist in the development, maintenance, analysis and interpretation of computer-based information/data and monitoring systems, including Geographic Information Systems (GIS), to ensure effective service delivery and quality, accessible information for the Service to aid quality decision making. Undertake surveys and research, collect planning data, and design and prepare reports and other … strategies, including supporting the preparation of supplementary planning guidance, development briefs, practice notes, etc. To work flexibly as a resource for planning services responding to changing demands on the service to ensure service delivery and timeliness and quality decision making. To work effectively within and beyond the service, demonstrating the highest standards of customer care. Liaising … a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which More ❯

expert advice on research and data analysis. By engaging with teams across the organisation, you will ensure reporting solutions align with SLHs priorities and help drive continuous improvement in service delivery and customer satisfaction. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The successful candidate will have More ❯

server, and network domains. Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance. Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions. Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues More ❯

Centre – £65k A well-established professional services organisation that's modernising their technology infrastructure and developing sophisticated in-house solutions. They're building robust software systems that enhance their service delivery and operational capabilities, requiring comprehensive documentation to support their growing development team and ensure knowledge transfer across their technical operations. The Role: They're looking for a … projects Professional development in modern documentation toolsets Benefits include enhanced annual leave, comprehensive wellbeing support, enhanced maternity and paternity benefits, life assurance, flexible benefits platform, employee referral scheme, long service recognition, and regular company events Skills they're looking for: GIT/GitLab/GitHub – for source control and documentation versioning Markdown/Asciidoc/Sphinx – for structured, code More ❯

Business Development Manager DOE Merseyside Our Client Our client is an award-winning family run construction business based in Merseyside. They support housing associations, outsourced service providers, insurers and domestic customers with emergency and planned repair and maintenance services. Having achieved consistent year-on-year growth and with recent investment secured to support further expansion, the company is now … and influence decision-makers. Working closely with senior leadership and cross-functional teams, the Business Development Manager will play a key role in ensuring smooth transitions from sales to service delivery, maintaining positive client relationships and contributing to the company's reputation for professionalism and quality. This is an exciting opportunity for a strategic, entrepreneurial sales professional to More ❯

Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the … client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate … 320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs More ❯

role As the IT Contracts Officer, you'll play a key role in supporting the Governance and Compliance Manager in embedding effective governance procedures across the organisation's Digital service area. You'll work closely with IT, Legal, Procurement, and Finance teams to manage the full lifecycle of IT service contracts-including software licencing, financial planning, and compliance.You … ll also lead monthly contract review meetings, oversee third-party contract records, and ensure that licencing and service agreements are optimised and compliant. Your work will directly support senior managers in making informed decisions and maintaining high standards of service delivery.You will promote best governance practices, ensuring compliance with procurement legislation, and identify risks related to IT contracts. More ❯

Job Purpose To provide an Integrated Information Technology based Operational Support Service with visible presence within Merseyside relating to road traffic enforcement activity thereby supporting the force in delivering the Safer Roads Agenda; being responsible for the capture, validation and processing of offences captured by static and mobile speed cameras. Knowledge and Experience Essential successful completion of a Home … organisation. Computer Skills To Operate PENTIP, PNC, NICHE RMS, EVIEW, ELVIS, OSHENS, QAS (not exhaustive) and other relevant IT Systems, Microsoft products including Outlook and force intranet to enable service delivery. Organisational Skills to be able to plan and prioritise work effectively due to fluctuation of workloads. Must be physically able to lift cameras and associated equipment and complete More ❯